Office-based Social Housing Call Agent (Temp→Perm)

Daniel Owen Ltd; Crawley; On-site; GBP 35,000 - 37,000; Part time

Job summary

Daniel Owen Ltd in Crawley is seeking a Social Housing Call Handler to join a busy property services team. You will be the first point of contact for residents, handling enquiries and coordinating repairs and maintenance bookings.

This role requires strong customer service, excellent communication, and data-entry accuracy. Working full office-based hours, you will support residents, contractors and internal teams to resolve issues and provide timely updates.

Qualifications

• Previous experience in a call centre, customer service or contact centre environment.
• Experience within social housing, property services, repairs or maintenance is highly desirable.
• Excellent verbal and written communication skills.
• A confident and professional telephone manner.
• Strong organisational and administration skills.
• The ability to work under pressure in a busy environment.
• Good attention to detail and accurate data-entry skills.
• The ability to deal with difficult or challenging customers professionally.
• Good IT skills and confidence using internal systems.
• A positive, customer-focused approach.

Responsibilities

• Handle a high volume of inbound calls from residents and customers.
• Respond to queries relating to repairs, maintenance and housing services.
• Log and update repair requests accurately on internal systems.
• Book and coordinate appointments for repairs and property services.
• Liaise with residents, contractors and internal teams to resolve queries.
• Provide regular updates to residents regarding outstanding repairs and appointments.
• Deal with complaints and escalate issues where appropriate.
• Ensure all calls and customer interactions are recorded accurately.
• Provide a professional and helpful service at all times.
• Work as part of a wider property services and customer service team.

Skills

Call centre

Customer service

Communication

Telephone manner

Data entry

IT skills

Job description

Daniel Owen Ltd in Crawley is seeking a Social Housing Call Handler to join a busy property services team. You will be the first point of contact for residents, handling enquiries and coordinating repairs and maintenance bookings.

This role requires strong customer service, excellent communication, and data-entry accuracy. Working full office-based hours, you will support residents, contractors and internal teams to resolve issues and provide timely updates.