Customer Service Advisor – Social Care

4Recruitment Services; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

4Recruitment Services Ltd is seeking a Customer Service Advisor – Social Care to join the team in Hammersmith and Fulham. You will be the first point of contact for residents, providing initial advice on in-year rent increases and handling common service requests via phone, email, web, and social media.

The role involves signposting residents to council services and, where needed, to health, voluntary and financial support options.

Responsibilities

• To act as the first point of contact, providing initial advice to residents regarding the in-year rent increase and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels
• Where appropriate signpost residents to the most suitable support service within the council, health and voluntary community sectors and financial support depending on their circumstances (Direct Payments, Housing Benefit for Discretionary Housing Payments or for Housing Support Payments)
• To capture accurate and detailed information to pass to the social care team within community connect or other council departments where a complex enquiry is made

Job description

Customer Service Advisor – Social Care

Pay: £19.98 per hour

Location: Hammersmith and Fulham

Key Responsibilities

• To act as the first point of contact, providing initial advice to residents regarding the in-year rent increase and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels
• Where appropriate signpost residents to the most suitable support service within the council, health and voluntary community sectors and financial support depending on their circumstances (Direct Payments, Housing Benefit for Discretionary Housing Payments or for Housing Support Payments)
• To capture accurate and detailed information to pass to the social care team within community connect or other council departments where a complex enquiry is made