SOC Alarm & Incident Response Operator

Securitas; Waterlooville; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Health and wellbeing support

Pension and financial wellbeing

Life assurance

EV Schemes eligibility

Job summary

Securitas UK is seeking SOC Operators for its Security Operations Centre in Waterlooville. The role is full-time with a yearly compensation up to £29,374.80, 42 hours per week arranged as 4 days on, 4 off, 4 nights on, 4 off. Overtime paid up to double time.

As a SOC Operator you will respond to calls and alarms, assess incidents, prioritise actions, and dispatch emergency services when required. Experience in high-volume call handling and conveying information clearly is valued, but a security

Qualifications

• Must have the right to work in the UK with a 5-year checkable history.
• Must live within a 45-to-50-minute commute distance to the site.
• Excellent written and verbal communication in English; able to engage with diverse audiences.
• Ability to remain calm and make decisions under pressure.
• High levels of integrity and professionalism when handling sensitive information.
• Flexible approach to working days, nights, weekends and public holidays.
• Strong organisational skills and attention to detail.
• Punctual, reliable and trustworthy.

Responsibilities

• Communicating with customers, colleagues, contractors and emergency services.
• Handling sensitive and confidential information with professionalism and integrity.
• Prioritising critical alarms, including fire and lone worker activations.
• Escalating issues appropriately and ensuring timely resolution.
• Dispatching emergency and security services when required.
• Conducting welfare checks for officers and lone workers.
• Responding effectively to changing priorities and incidents.
• Monitoring CCTV systems and alarm activations, managing mobile alarm callouts and coordinating responses and, monitoring gas detection and safety systems.

Skills

Strong customer service

Clear communication

Calm under pressure

Flexible schedule

Integrity and professionalism

Job description

Securitas UK is seeking SOC Operators for its Security Operations Centre in Waterlooville. The role is full-time with a yearly compensation up to £29,374.80, 42 hours per week arranged as 4 days on, 4 off, 4 nights on, 4 off. Overtime paid up to double time.

As a SOC Operator you will respond to calls and alarms, assess incidents, prioritise actions, and dispatch emergency services when required. Experience in high-volume call handling and conveying information clearly is valued, but a security