SOC Operator

Securitas; Milton Keynes; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Health & wellbeing support

Pension plan

Job summary

Securitas is seeking a SOC Operator in the UK to respond to calls and alarms, assess incidents, and take appropriate action. You will work in a fast-paced environment, handling emergencies, welfare checks and coordinating with emergency services.

The role requires clear English communication, calm and decisive response under pressure, and a flexible approach to shifts, including nights and weekends. A genuine commitment to helping others is essential.

Qualifications

• Right to work in the UK with a 5-year history.
• Live within a 45–50 minute commute to the site.
• Excellent written and verbal English.
• Ability to remain calm and make quick decisions under pressure.

Responsibilities

• Communicating with customers, colleagues, contractors and emergency services.
• Handling sensitive and confidential information with professionalism and integrity.
• Prioritising critical alarms, including fire and lone worker activations.
• Escalating issues appropriately and ensuring timely resolution.
• Dispatching emergency and security services when required.
• Conducting welfare checks for officers and lone workers.

Skills

Customer service

Communication

Decision making under pressure

Job description

We're looking for people who can listen, think quickly and take the right action when a situation changes. As a SOC Operator, you'll respond to incoming calls and alarms, assess and prioritise incidents and make sure the appropriate action is taken. Our team of SOC Operator's deal with anything from a routine customer enquiry to an urgent alarm, welfare incident/concern, a potential break-in or someone needing urgent assistance. If you are experienced in handling high volumes of calls, making quick decisions and supporting people through stressful or emotive situations, then this opportunity could be for you - You don't necessarily need a background in security. We're particularly interested in people with experience in emergency or incident call handling, NHS or healthcare contact centres, police or public-service control rooms, emergency assistance, complaints, customer contact centres or other fast-paced environments. As a SOC Operator, you'll need to remain calm, gather accurate information, communicate clearly and follow the correct process while helping the person on the other end of the phone. It's more than just a job and offers variety, responsibility, and the opportunity to make a genuine difference every day.,

Responsibilities

• Communicating with customers, colleagues, contractors and emergency services
• Handling sensitive and confidential information with professionalism and integrity
• Prioritising critical alarms, including fire and lone worker activations
• Escalating issues appropriately and ensuring timely resolution
• Dispatching emergency and security services when required
• Conducting welfare checks for officers and lone workers
• Responding effectively to changing priorities and incidents
• Monitoring CCTV systems and alarm activations, managing mobile alarm callouts and coordinating responses and, monitoring gas detection and safety systems

Requirements

• The right to work in the UK with a 5-year checkable history
• Must live within a 45-to-50-minute commute distance to the site
• Strong customer service skills and a genuine passion for helping others
• Excellent written and verbal communication skills in English - able to communicate with people from a wide range of backgrounds and at all levels
• The ability to remain calm and make decisions under pressure
• High levels of integrity and professionalism when handling sensitive information
• A flexible approach to working days, nights, weekends and public holidays
• Strong organisational skills and attention to detail
• A punctual, reliable and trustworthy approach to work

More Than a Job

At Securitas, your contribution is valued, your development is supported, and your future matters. If you can bring enthusiasm, professionalism, and a commitment to excellent service we want to hear from you.

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

• Opportunity - Seeing potential in every person
• People - Putting people at the heart of what we do
• Purpose - Making your world a safer place

So what happens next? Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.

Creating spaces for you to belong

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step... Join a team that values your contribution, supports your growth and helps you build a rewarding career.