Sneaker Store CX Associate - Customer Experience & Growth

Foot Locker; Leicester; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Associate discount

Wellbeing options

Employee Assistance Program

Company Sick Pay

Head Office Internships

Striper Ambassador Programme

Development Opportunities

Job summary

Foot Locker in Leicester is seeking a friendly, customer‑focused retail associate to join our team. You’ll talk about sneakers and apparel, start natural conversations, and resolve issues with a smile while delivering a great in‑store experience.

You’ll work with colleagues to meet personal and productivity goals, stay up‑to‑date on product trends, and create an inclusive, high‑energy shopping environment for every Customer.

Qualifications

• 0-3 years of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensure high levels of customer satisfaction with product knowledge and teamwork
• Drive sales and deliver outstanding customer experience and meet operational expectations
• Maintain personal and productivity goals
• Ask open-ended questions to assess customer needs
• Learn and share expertise on products and trends
• Stay updated on product knowledge and current/upcoming trends
• Contribute to a positive and inclusive work environment

Skills

Retail experience

Customer engagement

Customer enthusiasm

Self-motivation

Flexible schedule

Job description

Foot Locker in Leicester is seeking a friendly, customer‑focused retail associate to join our team. You’ll talk about sneakers and apparel, start natural conversations, and resolve issues with a smile while delivering a great in‑store experience.

You’ll work with colleagues to meet personal and productivity goals, stay up‑to‑date on product trends, and create an inclusive, high‑energy shopping environment for every Customer.