Sneaker Retail CX Specialist — Customer Experience Pro

The Lexicon Bracknell; Bracknell; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Annual extra day first 5 years

Associate discount 30-50%

Wellbeing program

Employee Assistance Program

Job summary

The Lexicon Bracknell is seeking a sales associate to deliver an elevated in-store experience for athletic sneakers and apparel. You will chat with customers, understand needs, and share knowledge on products and trends while working as part of a cooperative team.

Responsibilities include driving sales, maintaining productivity goals, and upholding a welcoming environment. Benefits include a generous holiday allowance, associate discounts, and wellbeing programs designed for retail staff.

Qualifications

• 1-3 years of retail experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results through enthusiasm for athletic products.
• Initiates completion of tasks without supervision.

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products and collaborating with colleagues to provide excellent sales service.
• Delivering sales and outstanding customer experience while meeting operational expectations.
• Maintaining personal and productivity goals.
• Connecting with customers by asking open-ended questions to identify needs.
• Learning and sharing expertise on products and trends to fit customer needs.
• Maintaining awareness of product knowledge and upcoming trends.
• Contributing to a positive and inclusive work environment.
• Offering a guest experience with a 30-50% associate discount and wellbeing benefits.

Skills

Retail experience

Customer engagement

Enthusiasm for athletic products

Task ownership

Job description

The Lexicon Bracknell is seeking a sales associate to deliver an elevated in-store experience for athletic sneakers and apparel. You will chat with customers, understand needs, and share knowledge on products and trends while working as part of a cooperative team.

Responsibilities include driving sales, maintaining productivity goals, and upholding a welcoming environment. Benefits include a generous holiday allowance, associate discounts, and wellbeing programs designed for retail staff.