SMO/PMO Coordinator (Milton Keynes)

Serbus; Milton Keynes; On-site; GBP 28,000 - 36,000; Full time

Job summary

Serbus is seeking a proactive Service & Project Delivery Co-ordinator to join our Service Delivery team in Milton Keynes. This permanent full-time role focuses on supporting service desk activity, coordinating tasks and updates, and ensuring smooth deployment readiness.

You'll work across teams, help with scheduling, maintain accurate data in business systems, and support reporting, billing administration and process improvements.

Qualifications

• Highly organised, proactive and detail focused.
• Confident managing multiple priorities and deadlines.
• Collaborative, customer focused and cross-team coordination.
• Good communication skills and confidence using Microsoft 365 tools.
• Experience in service desk, operations support, PMO, coordination or administration would be beneficial.

Responsibilities

• Supporting service desk activity, customer enquiries, ticket updates and issue tracking.
• Coordinating service and project tasks, meetings, actions and updates.
• Helping with resource planning, scheduling, logistics and deployment readiness.
• Maintaining accurate information across key business systems.
• Supporting reporting, purchase orders, billing administration and process improvement.

Skills

Highly organised

Priorities management

Communication skills

Team collaboration

Tools

Microsoft 365

Job description

• Function / team: Service Delivery / Service & Project Delivery
• Contract: Permanent, full time
• Security clearance: BPSS and SC clearance required

What you’ll be doing

• Supporting service desk activity, customer enquiries, ticket updates and issue tracking.
• Coordinating service and project tasks, meetings, actions and updates.
• Helping with resource planning, scheduling, logistics and deployment readiness.
• Maintaining accurate information across key business systems.
• Supporting reporting, purchase orders, billing administration and process improvement.

What we’re looking for

• Highly organised, proactive and detail focused.
• Confident managing multiple priorities and working to deadlines.
• Collaborative, customer focused and comfortable working across teams.
• Good communication skills and confidence using Microsoft 365 tools.
• Experience in service desk, operations support, PMO, coordination or administration would be beneficial.