Project Coordinator / Project Administrator

AWD online; Greater London; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

AWD online in London is seeking a Project Coordinator / Project Administrator to support structured delivery across planning, governance and client communications. You will work with Project Managers, Technical Consultants and clients to keep milestones, resources, risks and budgets visible and under control.

The role offers hybrid working with 1–2 days in the London office and scope to develop practical project-delivery capability toward formal project management, with templates, automation and

Qualifications

• Excellent organisation, time-management and multitasking skills.
• Strong written and verbal communication with high attention to detail.
• Customer-focused and professional, with the ability to build relationships with stakeholders.
• Confident using Microsoft 365, including Teams, Outlook, Excel, Word and SharePoint.
• Comfortable using project management, PSA or ticketing systems.
• Strong problem-solving, ownership and reliability, with ability to work independently or in a team.

Responsibilities

• Create and maintain projects in APEX and associated systems, supporting initiation, planning, scheduling and budget setup.
• Track deadlines, deliverables, risks and dependencies; coordinate engineer scheduling and prioritise resources.
• Coordinate client meetings, workshops and service reviews; prepare agendas and notes; support onboarding and kick-offs.
• Review documentation for accuracy and consistency before distribution; support project closure and records.
• Assist with budgeting, expenditure tracking, time logging, quotations and change requests; identify process improvements through templates and AI.

Skills

Organisational skills

Communication skills

Customer-focused

Microsoft 365 proficiency

Project/ticketing systems

Independent & team-working

Tools

Microsoft 365

Teams

Outlook

Excel

Word

SharePoint

APEX

ServiceNow

Job description

Project Coordinator / Project Administrator

Build a career in project management while supporting client projects through scheduling, reporting, documentation and coordination. Strong organisation, communication, Microsoft 365 skills and confidence with project or ticketing systems are essential.

If you’ve also worked in the following roles, we’d also like to hear from you: Project Assistant, Project Officer, Project Support Officer, Programme Coordinator, Programme Administrator, Programme Officer, PMO Administrator, PMO Analyst, Project Support Administrator or you may be a Service Desk Team Leader wanting to move into projects or a Technical Engineer looking to transition into project management

SALARY: £38,000 - £45,000 per annum + Benefits

LOCATION: Hybrid /London (E1) – 1 to 2 Days in the Office per week with the remainder working from home.

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is an excellent opportunity to build practical project-delivery capability with a clear route towards project management. The Project Coordinator / Project Administrator supports structured delivery across planning, governance and client communication.

Working with Project Managers, Technical Consultants and clients, the Project Coordinator / Project Administrator helps keep milestones, resources, risks, budgets and documentation visible and well controlled.

The Project Coordinator / Project Administrator also contributes to project closure, commercial administration and continuous improvement, including smarter use of templates, automation, AI and Microsoft Copilot.

DUTIES

Your duties as the Project Coordinator / Project Administrator include:

• Project Setup and Governance: Create and maintain projects in APEX and associated systems, supporting initiation, planning, scheduling, resource allocation, budget setup, RAID logs, action logs, status reporting and accurate project records
• Milestone and Resource Coordination: Track deadlines, deliverables, risks, issues and dependencies, coordinate engineer scheduling and support rescheduling or escalation when priorities, workloads or resource availability change
• Client Meetings and Reporting: Coordinate client communications, meetings, workshops and service reviews, prepare agendas and notes, support onboarding and kick-offs, and produce progress updates against timelines, budgets and deliverables
• Quality and Project Closure: Review documentation for accuracy, consistency and completeness before distribution, and support project closure, record management and documentation reviews
• Commercial and Process Support: Assist with budgeting, expenditure tracking, time logging, quotations, Statements of Work and change requests, while identifying opportunities to improve administration through templates, knowledge bases, automation, AI and Microsoft Copilot

CANDIDATE REQUIREMENTS

ESSENTIAL

• Excellent organisation, time-management and multitasking skills
• Strong written and verbal communication with high attention to detail
• Customer-focused and professional, with the ability to build positive relationships with technical and non-technical stakeholders
• Confident using Microsoft 365, including Teams, Outlook, Excel, Word and SharePoint
• Comfortable using project management, PSA or ticketing systems
• Strong problem-solving skills, ownership, reliability, adaptability and the ability to work independently and as part of a team

DESIRABLE

• Background in an MSP, IT services or client-facing technical environment
• Knowledge of project methodologies such as PRINCE2, Agile or PMP
• Familiarity with ServiceNow or similar ITSM platforms
• Understanding of Microsoft 365, cloud technologies, AI or automation tools