SME Business Insurance Advisor

Aviva; West of England; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Starting salary £29,650

6% bonus opportunity

Pension up to 14%

25 days holiday

Private Medical Benefit

Product discounts

Matching Share Plan

Save As You Earn

Parental leave

Cycle to work

Volunteer days

Wellbeing tools

Job summary

Aviva is seeking a SME Business Insurance Adviser to handle quotations, policy sales, renewals and adjustments for small business clients. You'll apply underwriting knowledge and delegated authority to tailor solutions while ensuring a superb customer experience.

Based in the United Kingdom, this role offers a starting salary of £29,650 with a comprehensive benefits package, a 6% performance bonus, generous pension contributions, and flexible hybrid working options.

Qualifications

• Experience in insurance, underwriting, sales, customer service, or a regulated financial services environment.
• Ability to assess risk, make informed decisions, and work in a non-scripted customer-facing role.
• Strong communication and relationship-building skills for complex conversations.
• Experience managing workloads toward performance and service targets.
• Understanding regulatory requirements and customer-focused principles.

Responsibilities

• Manage customer interactions from quotations to renewals across small business insurance.
• Provide guidance using underwriting knowledge and delegated authority.
• Deliver tailored solutions while ensuring a high-quality customer experience.
• Collaborate with underwriting and other teams to drive business growth.

Skills

Insurance experience

Underwriting knowledge

Sales experience

Customer service

Account management

Risk assessment

Communication

Regulatory knowledge

Job description

SME Business Insurance Advisor - Starting salary £29,650 plus additional benefits

This is a great job for someone whoenjoys building relationships with customers, has a keen eye for detail, and thrives in a fast-paced sales and service environment. This role would suit someone with experience in insurance, underwriting, customer service, sales, or account management who is confident making decisions, working within delegated authority levels, and delivering tailored solutions to meet customer needs.

A bit about the job:

As a Small Business Insurance Adviser, you'll be responsible for managing customer interactions across our small business insurance products, from initial quotations and policy sales through to renewals, amendments, and cancellations. Using your underwriting knowledge and delegated authority, you'll provide expert guidance and tailored solutions while ensuring customers receive an excellent experience at every stage of their journey. Working closely with underwriting colleagues and other business areas, you'll help drive business growth, achieve key performance targets, and support customers with professionalism, care, and expertise.

Skills and experience we're looking for:

• Previous experience in insurance, underwriting, sales, customer service, or a regulated financial services environment.
• Ability to confidently assess risk, make informed decisions, and work effectively in a non-scripted customer-facing role.
• Strong communication and relationship-building skills, with the ability to handle complex customer conversations and negotiate positive outcomes.
• Experience managing workloads effectively, prioritising customer needs, and working towards performance and service targets.
• Good understanding of regulatory requirements and customer-focused principles, with a commitment to delivering fair and compliant customer outcomes.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £29,650 plus additional benefits.
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look her e.