Customer Advisor - Private Medical Insurance

Aviva plc; Eastleigh; Remote; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Bonus

Pension

Holiday

Private Medical Benefit

Employee discounts

Share plan

Save As You Earn

Volunteering days

Wellbeing tools

Job summary

Aviva plc in the United Kingdom is hiring a Customer Advisor - Private Medical Insurance to help customers with health insurance claims and treatment options. You’ll explain coverage and guide customers to the right care, delivering compassionate, clear decisions.

The role starts with a salary of £26,900–£29,650, with a 40-hour contract offering up to £33,885 and a 6% bonus. Training is 18 weeks, with options for part-time after training; excellent benefits and pension accompany the package.

Qualifications

• Enjoy helping people and building relationships.
• Balance empathy with decision making.
• Enjoy solving problems and taking ownership.
• Pay attention to detail and interpret information confidently.
• Insurance or financial services experience is a bonus – but not essential.

Responsibilities

• Support customers with health insurance claims and treatment enquiries.
• Resolve customer concerns and questions with empathy and professionalism, using your judgement to access the claims.
• Make decisions on whether treatment is covered under the policy and explain this clearly.
• Help customers access the right specialists, hospitals and treatment pathways.
• Work closely with colleagues and healthcare providers to deliver the best outcomes.

Skills

Customer empathy

Relationship building

Decision making

Attention to detail

Insurance knowledge

Job description

Customer Advisor - Private Medical Insurance

Starting salary £26,900 plus bonus, pension and excellent benefits - we also offer a 40-hour contract which has an enhanced salary of up to £33,885. Part-time optionsalso available after the initial 18-week training period.

Working hours: Monday to Friday, 08:00 – 18:30 (flexible shifts), one Saturdays shift every 6 weeks between 08:00 – 13:00. No bank holiday working.

Do you love helping people and making a real difference?

Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about doing the right thing for customers and supporting people when they need it most, we’d love to hear from you.

A bit about the job

As a Health Claims Specialist, you'll support customers who contact us regarding their health insurance cover and treatment options.

You’ll take time to understand their circumstances, review policy information and make informed decisions about what's covered under their plan. Most importantly, you'll help customers understand their options and access the care they need.

Every conversation is different, and every day gives you the opportunity to make a genuine difference to someone's experience.

Day to day, you’ll:

• Support customers with health insurance claims and treatment enquiries
• Resolve customer concerns and questions with empathy and professionalism, using your judgement to access the claims
• Make decisions on whether treatment is covered under the policy and explain this clearly
• Help customers access the right specialists, hospitals and treatment pathways
• Work closely with colleagues and healthcare providers to deliver the best outcomes

It’s a role where you’ll be trusted to make decisions and have a real impact on people’s experiences.

Training and support

No previous insurance experience? No problem.

We'll invest in you through a comprehensive 18-week training programme, giving you the skills, knowledge and confidence to build a long-term career with Aviva.

Skills and experience we’re looking for

• Enjoy helping people and building relationships
• Can balance empathy with decision making
• Enjoy solving problems and taking ownership
• Pay attention to detail and can interpret information confidently
• Insurance or financial services experience is a bonus – but not essential.

What you'll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £26,900 and £29,650 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £33,885.
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here