Claims Assessor

Aviva plc; Eastleigh; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Bonus opportunity

Generous pension scheme

25 days holiday

Private Medical Benefit

Staff discount

Matching Share Plan

Save As You Earn

Parental and carer’s leave

Flexible benefits

Volunteering days

Job summary

Aviva plc in the UK is seeking a Claims Assessor to join the Income Protection Claims Team. You will manage a portfolio of claims cases, support customers with empathy, and coordinate with partners to achieve positive outcomes.

Starting salary £28,500 with bonus opportunities and a comprehensive benefits package. This role requires 100% office attendance for the first 6 months, with potential for home working later.

Qualifications

• Confident on the phone with clear communication.
• Strong decision-making skills with ability to explain reasoning.
• Good planning, organizing and time management.
• Resilient, adaptable and eager to learn.
• Experience in insurance or income protection is a bonus.

Responsibilities

• Manage a portfolio of claims cases and liaise with internal and external partners.
• Assess claims and arrange treatment to support customers.
• Provide telephony support and empathetic guidance to customers.
• Support customers during difficult times and manage absence scenarios.

Skills

Phone communication

Decision making

Time management

Resilience

Insurance experience

Job description

Claims Assessor - Starting salary £28500

Do you enjoy speaking with people on the phone? Are you naturally curious, open to challenges, and great at simplifying things? If so, this could be the perfect role for you.

A bit about the job

We’re growing our Income Protection Claims Team and looking for new Claims Assessors (known as Claims Case Managers at Aviva) to join us. You’ll manage a portfolio of claims cases, working closely with internal and external partners to support both employers and employees. By assessing claims, arranging treatment and providing telephony support, you will help to get the best outcome for the customer. You’ll support customers during difficult times—whether they’re off work, returning or facing long-term absence. This role involves helping people through treatment, financial stress, or life-changing events so you’ll need to support individuals with empathy and clarity. You’ll be part of a collaborative team that uses a mix of rehabilitation, motivational interviewing and relationship management to get the best outcomes.

100% office attendance will be required for a minimum of 6 months and then potential of some home working dependent on progression in line with Step progression framework.

Skills and experience we’re looking for

• Confident on the phone and able to communicate clearly with a range of people.
• Strong decision-making skills—you can explain your reasoning and negotiate effectively.
• Great at planning, organising and managing your time.
• Resilient, adaptable and keen to keep learning.
• Experience in insurance or income protection is a bonus, but not essential.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. One of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £28500 (depending on location, skills, experience, and qualifications)
• Bonus opportunity- 6% of annual salary actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Put a salary into this calculator to see what your total Aviva Reward could be.

Inclusive & diverse

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.