Smart Hands Technician - London

Accenture UK & Ireland; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

3 extra days leave per year forcharity

Job summary

Accenture is seeking a Smart Hands Technician to join our London-based team onsite with a major financial institution. You will support end-users, manage room technology, install network gear and software, and handle asset inventories while following ITIL processes.

Ideal candidates will have strong English skills, cable management expertise, and the ability to document procedures clearly. This role requires an on-site presence in London and a 24/7 on-call rotation for certain duties.

Qualifications

• Ability to read, write, speak and understand English.
• Strong cable management skills and multi-device data interpretation.
• Capable of documenting processes clearly and thoroughly.
• Experience with ITIL processes including change, service requests, problems and incidents.

Responsibilities

• Provide on-site end-user support including VIP users.
• Maintain meeting room tech, telephony and AV equipment.
• Install network gear and patch infrastructure in data closets.
• Install software on devices per procedures.
• Escalate and assist on-site customers, manage tickets promptly.
• Document issues and drive resolutions with customers and device owners.
• Maintain asset inventory and deployment in data centers.

Skills

English proficiency

Cable management

Documentation

Problem solving

Communication

Self-motivation

Customer service

ITIL processes

Education

Associate's degree or equivalent

Tools

Visio

Microsoft Office

ServiceNow

SharePoint

Job description

Role: Smart Hands Technician
Location: London
Travel:

Role: Smart Hands Technician
Location: London
Travel:

This position works onsite in the City of London, in the offices of a major financial institution.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Smart Hands Technician Responsibilities

• Professional support of end-users, including VIP users.
• Support meeting room technology, telephony and audio visual equipment.
• Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords.
• Install software on physical devices, following defined procedures.
• Escorting and assisting visitors / third parties onsite.
• Handle trouble tickets, using the defined tracking and trouble management system. Provides prompt response to trouble and change tickets using the defined tracking and trouble management system.
• Rack and stack, or install equipment including: meting room technology, network switches and routers, servers, storage and data management devices, power distribution devices, patch cable network connections to equipment including copper and fiber, any other equipment necessary for operations.
• Power cycling of equipment.
• Handling storage & back up tapes. LTO tapes etc.
• Receive, asset tag, store and deploy equipment and tools for data center operations as necessary.
• Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call rotation basis.
• Perform asset installations in a production environment
• Perform daily walk-through of defined spaces to check for alarms and issues in equipment.
• Document discovered issues through the defined process and communicate with customer and device owners to drive resolution.
• Follow internal processes when receiving equipment for our customer Tasks involve capturing images of packages, creation of itemized inventory, documenting information in ticketing system then physically placing received hardware into secured storage.
• Comply with security policy and contribute to audit activities following a defined process.
• Provide timely and accurate asset and ticket updates in the tools, data bases, and folders as necessary and directed by Supervisor
• May assist in overseeing sub-contractors and vendors, ensuring that all work is performed according to established practices and procedures.
• Maintenance of documentation in accordance with defined process.

Requirements

• Ability to read, write, speak and understand English.
• Strong working knowledge of cable management.
• Ability to interpret multi-device information spreadsheets and vendor installation specification documents.
• Strong problem-solving and decision making capabilities.
• Self-motivated and able to work with minimal supervision.
• Excellent written and verbal communication.
• Proven ability to maintain and build a strong customer focused service environment.
• Ability to create and maintain clear and detail oriented documentation of processes and procedures.
• Proficient in Visio, Microsoft Office, ServiceNow, SharePoint and Internet Technologies.
• Proven knowledge of ITL process including change management ,service requests, problem management and incident management processes.

Related Work Experience

• Prior Onsite end-user IT support
• Experience trouble shooting, hardware maintenance, and Smart
• Hands support of IT equipment
• Structured cabling experience
• Deployment and testing of all networking, storage, and server hardware
• Support of telephony, meeting room and audio visual equipment

Desirable

• Associate's degree (A.A.) or equivalent from two-year College or technical school or equivalent combination of education and experience and A+ Certification or CDCP

What’s In It For You

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

• 25 days’ vacation per year
• private medical insurance
• 3 extra days leave per year for charitable work of your choice

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.