SMART Department Administrator

Perrys Motor Sales Ltd; Doncaster; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Pension

Life assurance

30 days holiday

Staff discounts

Wellbeing support

Job summary

Perrys Motor Sales Ltd in Doncaster is seeking an administrator to support the SMART repair team. You will handle incoming enquiries, prepare quotes for SMART repairs, and help manage bookings and the daily invoicing. A positive attitude and good communication are essential, with the ability to meet tight deadlines; weekend rota availability is required.

Full training provided. Experience in the motor industry is not necessary, and you will join a team focused on delivering excellent customer

Qualifications

• Good communication skills with customers and colleagues.
• Positive attitude and commitment to delivering excellent service.
• Ability to prioritise workload and meet tight deadlines.
• Willingness to work Saturdays as part of a rota.

Responsibilities

• Provide administration support to the SMART repair team and handle customer enquiries and quotes.
• Manage the booking and diary system for internal and external SMART repair bookings, plus daily invoicing.
• Liaise with SMART repair technicians and service department to coordinate repairs and bookings.

Skills

Communication skills

Customer service mindset

Time management

Saturday work willingness

Job description

Want an Even Better career, then join us!

Perrys are one of the UK’s largest Car Retailers, having served customers since 1908 with multiple branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, MG, Citroen, Peugeot and Vauxhall as well as emerging brands like BYD, Geely, Omoda, Jaecoo and Leap.

We also offer a wide range of benefits including:

• Pension
• Life assurance
• 30 days holiday (including bank holidays rising with service)
• Company discounts on cars and after sales services and products
• Wellbeing support including flu vaccinations, Mental Wellness Champions, Help@Hand from Unumand digital GP
• Perrys Extra Perks include a number of People First Recognition schemes rewarding our employees for going the extra mile including Customer Service Recognition, Regional Employee of the Quarter, General Manager Thank you and, Long Service recognition schemes.

Most of all you will be part of a team and a business with a family feel with a focus on people.

Hours of work: Perrys are committed to working with our employees for a focus on a good work life balance.

Perrys Department Administrators are at the heart of our business ensuring that we deliver exceptional customer experience to every customer that visits one of our dealerships. So why not come and make your career Even Better.

Joining us as an administrator within our SMART department, it is crucial that you demonstrate our People First values through regular communication, going the extra mile, and ensuring the customer’s experience at Perrys is as smooth as possible.

About the role:

We have an exciting opportunity available for an individual who can provide administration support to our SMART repair team.Experience in the motor industry is not necessary. Full training and development support will be provided to ensure that you will gain the skills necessary to be successful. A positive attitude and desire to help our customers are the most important skills you will need.

As a Perrys SMART repair administrator, you can expect to cover a wide range of tasks to support the customer journey, from managing incoming enquiries and quotes for SMART repair. Managing the booking and diary system for all internal and external bookings alongside the daily invoicing and liasing with the SMART repair technicians.Working with the service department for retail repair booking requests.

About you:

• You will have good communication skills with the ability to listen to our customers’ needs and take pride in engaging with people and with a passion for delivering outstanding service.
• Care passionately and commit to doing the right thing for our customers, treating them fairly.
• You will have the ability to prioritise your workload and work to tight deadlines.
• A willingness to work Saturdays as part of a rota.

Why join Perrys?

At Perrys we pride ourselves on our People First culture; people are at the heart of everything we do. We are passionate about continuing to build an environment where everyone feels valued, understands their important contribution to the business and is able to reach their full potential. We are committed to being a diverse, inclusive employer.

Any applications will be 100% confidential. Perrys operates a blind CV process in the support of our diversity strategy and objectives. This practice means that recruiting managers are not provided with any personal data such as name, sex or age prior to the short-listing process in order to minimise any unconscious bias.