Business Development Centre Customer Advisor

Perrys Motor Sales Ltd; Burnley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension

Life assurance

30 days holiday (including bank hols)

Company discounts on cars and after-s

Wellbeing support and digital GP

Sales Development Programme

Perrys Extra Perks

Job summary

Perrys Motor Sales Ltd is hiring a BDC Advisor to support our customers throughout their journey at Perrys dealerships. You will handle inbound and outbound calls, assist with deposits and guide buyers through the purchase process, working to deliver a first-class experience.

We value People First principles, offer a supportive team culture and flexible hours around a monthly rota, including some weekends. No agencies, confidential applications.

Qualifications

• Experience in customer service or sales environments.
• Strong interpersonal and communication skills.
• Able to manage time effectively and stay organised.
• Comfortable with computers and CRM systems.

Responsibilities

• Handle inbound and outbound calls to support the customer journey.
• Take deposits and guide customers through the purchase process.
• Maintain accurate records and follow up on client inquiries.
• Work as part of a team to deliver a first-class customer experience.

Skills

Customer service

Sales

Interpersonal skills

Time management

Computer literacy

Job description

Want an Even Better career, then join us!

Perrys are one of the U.K.'s largest Car Retailers, having served customers since 1908 with multiple branches across the country. Official franchised dealer for many of the U.K.'s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, MG, Citroen, Peugeot and Vauxhall as well as emerging brands like BYD, Geely, Omoda, Jaecoo and Leap.

With a wide range of benefits on offer including:

• Pension
• Life assurance
• 30 days holiday (including bank holidays rising with service)
• Company discounts on cars and after sales services and products
• Wellbeing support including flu vaccinations, Mental Wellness Champions, Help@Hand from Unum and digital GP
• Sales Development Programme
• Perrys Extra Perks include a number of People First Recognition schemes rewarding our employees for going the extra mile including Customer Service Recognition, Regional Employee of the Quarter, High Flyers and Long Service recognition schemes.

Most of all you will be part of a team and a business with a family feel with a focus on people.

Hours of work: We can be flexible with the hours offered. The role offered will be a monthly rota, working some weekends with weekdays off so you can be sure to have quality time to spend with your family and friends.

Perrys BDC Advisors are a crucial part of the Sales side of the business ensuring that we deliver a first-class customer experience to every customer that visits one of our dealerships. So why not come and make your career Even Better.

Joining us as aBDC Advisor means you will be the key point of contact for our customers during their exciting purchase, so it is crucial that you demonstrate our People First values to go the extra mile and get the service right first time, every time.

About the role:

We have an exciting opportunity available for an individual who comes from a customer service or sales background.

As a Perrys BDC Advisor, you will communicate with customers to support and understand their needs. You can expect to cover a wide range of tasks to support the customer journey, from making inbound and outbound calls to taking deposits.

About you:

• You will have good interpersonal skills and take pride in engaging with customers.
• A passion for delivering outstanding customer service.
• You will have good time management and organisational skills.
• You should be computer literate and be able to work well under pressure.

Why join Perrys?

At Perrys we pride ourselves on our People First culture; people are at the heart of everything we do. We are passionate about continuing to build an environment where everyone feels valued, understands their important contribution to the business and is able to reach their full potential.

Any applications will be 100% confidential. Perrys operates a blind CV process in the support of our diversity strategy and objectives. This practice means that recruiting managers are not provided with any personal data such as name, sex or age prior to the short-listing process in order to minimise any unconscious bias.

No Agencies Please

INDLP