Small Works Manager

Pure Staff Limited; Droitwich Spa; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

20 days' holiday plus bank holidays

Pension with 4% employer contribution

Death-in-service benefit of four times

Income protection

Monthly team bonus linked to targets

Weekly recognition awards

Ongoing training and development

Genuine career progression into ops &/

Career progression into operations and

Job summary

Pure Staff Limited in Worcestershire is seeking a proactive Small Works Manager for a fast-paced regional contractor in the commercial interiors sector. You will own small works from enquiry through to scheduling, delivery and invoicing, coordinating customers, installers and subcontractors to keep projects on track.

The role covers reactive work, out-of-hours, and occasional overnight or weekend jobs. You will drive improvements, monitor progress, and support wider operational management with

Qualifications

• Excellent organisational skills and attention to detail.
• Ability to manage changing priorities and work under pressure.
• Strong communication and customer service skills.
• Good IT skills and confidence using CRM systems.
• Numerical ability including pricing, ordering and invoicing.

Responsibilities

• Manage small works enquiries from initial instruction through to completion.
• Prepare quotations, set up jobs on the CRM and maintain accurate records.
• Schedule installers and subcontractors, ensuring materials, access and resources are in place.
• Coordinate reactive, short-notice and out-of-hours work.
• Act as the main office contact for customers, providing updates and resolving issues.
• Liaise with project teams, suppliers, installers and subcontractors to keep work on track.
• Order materials and monitor costs, ensuring deliveries arrive on time.
• Record variations, obtain approvals and raise invoices for completed work.
• Chase timesheets, photographs, completion paperwork and outstanding actions.
• Monitor job progress, quality, customer feedback and remedial works.
• Produce reports and ensure health, safety and compliance procedures are followed.
• Identify improvements to processes, systems and operational efficiency.

Skills

Organised

Communication

CRM skills

Numerical ability

Multi-tasking

Tools

CRM software

Job description

Small Works Manager

Location: Droitwich, Worcestershire
Salary: £30,000-£45,000 DOE
Hours: Monday-Friday, 8am-5pm, with flexibility for out-of-hours work
Contract: Full-time, permanent

The Opportunity

We are recruiting a Small Works Manager on behalf of a successful, growing national contractor operating within the commercial interiors sector.

This is a fast-paced, hands-on role where you will take ownership of small works from initial enquiry and quotation through to scheduling, delivery and invoicing.

Working closely with customers, installers, subcontractors, suppliers and internal project teams, you will ensure jobs are properly planned, efficiently delivered and completed to the required standard.

The role is varied and demanding, with reactive work, changing priorities and occasional overnight, early-morning and weekend projects. In return, you will have the opportunity to make a real impact, improve processes and progress into wider operational management.

Key Responsibilities

• Manage small works enquiries from initial instruction through to completion.
• Prepare quotations, set up jobs on the CRM and maintain accurate records.
• Schedule installers and subcontractors, ensuring materials, access and resources are in place.
• Coordinate reactive, short-notice and out-of-hours work.
• Act as the main office contact for customers, providing updates and resolving issues.
• Liaise with project teams, suppliers, installers and subcontractors to keep work on track.
• Order materials and monitor costs, ensuring deliveries arrive on time.
• Record variations, obtain approvals and raise invoices for completed work.
• Chase timesheets, photographs, completion paperwork and outstanding actions.
• Monitor job progress, quality, customer feedback and remedial works.
• Produce reports and ensure health, safety and compliance procedures are followed.
• Identify improvements to processes, systems and operational efficiency.

About You

You will be organised, proactive and comfortable managing multiple jobs and competing priorities in a busy environment.

Essential:

• Excellent organisational skills and attention to detail.
• Ability to manage changing priorities and work under pressure.
• Strong communication and customer service skills.
• Good IT skills and confidence using CRM systems.
• Numerical ability, including pricing, ordering and invoicing.
• A practical, solutions-focused approach with the ability to take ownership.
• Reliability, initiative and flexibility to support out-of-hours work when required.

Desirable:

• Experience in flooring, construction, facilities management or a related industry.
• Background in operations, scheduling, coordination or contract administration.
• Experience managing subcontractors or field-based teams.
• Experience with quotations, procurement or invoicing.

Relevant industry experience is beneficial but not essential. Candidates with strong coordination or operational experience and the right attitude are encouraged to apply.

Salary and Benefits

• £30,000-£45,000 salary, depending on experience.
• 20 days' holiday plus bank holidays.
• Paid day off on your birthday.
• Pension with 4% employer contribution.
• Death-in-service benefit of four times annual salary.
• Income protection, subject to scheme terms and eligibility.
• Monthly team bonus linked to performance targets.
• Weekly recognition awards and monthly team lunches.
• Ongoing training and development.
• Genuine career progression into operations and senior management.

If you are an organised, commercially minded professional who enjoys responsibility, solving problems and delivering results, we would like to hear from you.