Small Works Manager

Pure Staff; Droitwich Spa; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Paid day off on your birthday

Pension with 4% employer contribution

Death-in-service benefit of four times

Job summary

Pure Staff in Droitwich is seeking a proactive Small Works Manager to own the end-to-end delivery of small works projects from enquiry to invoicing. This hands-on role requires strong coordination with customers, installers and subcontractors, and the ability to manage multiple priorities in a busy environment.

You will schedule work, prepare quotations, manage budgets, and ensure quality and compliance. The role offers regular hours, with occasional out-of-hours work and clear progression into

Qualifications

• Organised, detail-oriented with the ability to manage multiple tasks.
• Ability to manage changing priorities and work under pressure.
• Excellent communication and customer service skills.
• Experience in scheduling, coordination or contract administration.
• Industry experience in flooring, construction, facilities management or related field is beneficial.

Responsibilities

• Manage small works enquiries from instruction through to completion.
• Prepare quotations, set up jobs on the CRM and maintain records.
• Schedule installers and subcontractors, ensuring materials, access and resources.
• Coordinate reactive, short-notice and out-of-hours work.
• Act as the main office contact for customers, providing updates and resolving issues.
• Record variations, obtain approvals and raise invoices for completed work.
• Chase timesheets, photographs, completion paperwork and outstanding actions.
• Monitor job progress, quality, customer feedback and remedial works.
• Produce reports and ensure health, safety and compliance procedures are followed.
• Identify improvements to processes and operational efficiency.

Skills

Project coordination

Customer service

Strong communication

Organisational skills

IT skills

CRM systems

Tools

CRM systems

Job description

Position: Job Type: Location: Posted: Salary:

Small Works Manager Permanent Droitwich, Worcestershire Posted 1 day ago £30000 - £45000 per annum + Bonus and Excellent training/progression

Small Works Manager

Location: Droitwich, Worcestershire
Salary: £30,000-£45,000 DOE
Hours: Monday-Friday, 8am-5pm, with flexibility for out-of-hours work
Contract: Full-time, permanent

The Opportunity

We are recruiting a Small Works Manager on behalf of a successful, growing national contractor operating within the commercial interiors sector.

This is a fast-paced, hands-on role where you will take ownership of small works from initial enquiry and quotation through to scheduling, delivery and invoicing.

Working closely with customers, installers, subcontractors, suppliers and internal project teams, you will ensure jobs are properly planned, efficiently delivered and completed to the required standard.

The role is varied and demanding, with reactive work, changing priorities and occasional overnight, early-morning and weekend projects. In return, you will have the opportunity to make a real impact, improve processes and progress into wider operational management.

Key Responsibilities

Manage small works enquiries from initial instruction through to completion.

Prepare quotations, set up jobs on the CRM and maintain accurate records.

Schedule installers and subcontractors, ensuring materials, access and resources are in place.

Coordinate reactive, short-notice and out-of-hours work.

Act as the main office contact for customers, providing updates and resolving issues.

Liaise with project teams, suppliers, installers and subcontractors to keep work on track.

Order materials and monitor costs, ensuring deliveries arrive on time.

Record variations, obtain approvals and raise invoices for completed work.

Chase timesheets, photographs, completion paperwork and outstanding actions.

Monitor job progress, quality, customer feedback and remedial works.

Produce reports and ensure health, safety and compliance procedures are followed.

Identify improvements to processes, systems and operational efficiency.

About You

You will be organised, proactive and comfortable managing multiple jobs and competing priorities in a busy environment.

Excellent organisational skills and attention to detail.

Ability to manage changing priorities and work under pressure.

Strong communication and customer service skills.

Good IT skills and confidence using CRM systems.

Numerical ability, including pricing, ordering and invoicing.

A practical, solutions-focused approach with the ability to take ownership.

Reliability, initiative and flexibility to support out-of-hours work when required.

Experience in flooring, construction, facilities management or a related industry.

Background in operations, scheduling, coordination or contract administration.

Experience managing subcontractors or field-based teams.

Experience with quotations, procurement or invoicing.

Relevant industry experience is beneficial but not essential. Candidates with strong coordination or operational experience and the right attitude are encouraged to apply.

Salary and Benefits

Paid day off on your birthday.

Pension with 4% employer contribution.

Death-in-service benefit of four times annual salary.

Income protection, subject to scheme terms and eligibility.

Monthly team bonus linked to performance targets.

Weekly recognition awards and monthly team lunches.

Ongoing training and development.

Genuine career progression into operations and senior management.