Guest Experience & Operations Lead

Mecca; England; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Paid breaks

Rewards platform

Food & drinks discount

Pension & life assurance

Sick pay

Career development

Job summary

Mecca Bingo in the United Kingdom is seeking an Assistant Manager to lead a vibrant team and set the standard for guest experiences. You will work closely with the General Manager to motivate staff and create a welcoming atmosphere that drives tips, retention, and guest satisfaction.

You will deliver outstanding customer service, manage daily operations, and coach team members to maintain Mecca's high standards across venues and online platforms.

Qualifications

• Leadership experience in a fast-paced hospitality/customer environment.
• Strong customer-service mindset and guest-focused approach.
• Experience overseeing daily operations and delivering guest satisfaction.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead and inspire a passionate team.
• Deliver exceptional guest experiences daily.
• Drive store operations and keep things running smoothly.
• Coach and develop your team to perform at their best.

Skills

Leadership

Customer focus

Operational know-how

Communication

Hands-on attitude

Commercial awareness

Adaptability

Team development

Job description

Mecca Bingo in the United Kingdom is seeking an Assistant Manager to lead a vibrant team and set the standard for guest experiences. You will work closely with the General Manager to motivate staff and create a welcoming atmosphere that drives tips, retention, and guest satisfaction.

You will deliver outstanding customer service, manage daily operations, and coach team members to maintain Mecca's high standards across venues and online platforms.