Night Shift Guest Experience Associate
Mecca
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Benefits offered by this job
Job summary
Mecca in London is seeking a Team Member to be the friendly face on the floor, welcoming customers, supporting play on our machines, and serving snacks and drinks.
You’ll help create a great atmosphere from first visit to last spin, while following clear standards and escalating issues when needed.
Join a vibrant team with a competitive salary, rewards, induction for success, and opportunities for growth within Mecca.
Qualifications
- Customer-first attitude with great people skills.
- Team player with clear communication and willingness to learn on shift.
- Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential—full training provided.
Responsibilities
- Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
- Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times
- Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.
- Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary
- Team mindset: Work together across the floor, to deliver a consistent, high-quality experience.
Skills
Job description
Mecca in London is seeking a Team Member to be the friendly face on the floor, welcoming customers, supporting play on our machines, and serving snacks and drinks.
You’ll help create a great atmosphere from first visit to last spin, while following clear standards and escalating issues when needed.
Join a vibrant team with a competitive salary, rewards, induction for success, and opportunities for growth within Mecca.
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