Casino Operations Lead – Guest Experience & Growth

Rank Group; Greater London; Hybrid; GBP 52,000 - 72,000; Full time

Job summary

Rank Group in the United Kingdom is seeking an Operations Manager to support the General Manager in overseeing all aspects of the casino. This role blends operational efficiency with exceptional guest hosting and a 24/7 environment.

You will drive compliance, lead a team, and focus on delivering memorable experiences for guests, with flexibility for night shifts and weekends; candidates must be 18+ and eligible to work in the UK.

Qualifications

• Experience managing a casino floor and gaming operations.
• Ability to lead a team and set performance targets.
• Knowledge of UK gaming activity and compliance standards.
• Comfort with night shifts and weekend work.

Responsibilities

• Oversee all aspects of casino operations with General Manager.
• Ensure compliance with gaming regulations and safety standards.
• Lead and develop front-line teams to deliver guest experiences.
• Drive sales and yield targets through effective operations.

Skills

Casino management

Leadership

Customer service

UK gaming regulations

PML Licence

Job description

Rank Group in the United Kingdom is seeking an Operations Manager to support the General Manager in overseeing all aspects of the casino. This role blends operational efficiency with exceptional guest hosting and a 24/7 environment.

You will drive compliance, lead a team, and focus on delivering memorable experiences for guests, with flexibility for night shifts and weekends; candidates must be 18+ and eligible to work in the UK.