Night-Shift Guest Experience Associate

The Rank Group plc; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Rewards programme

Induction program

Growth opportunities

People-focused culture

Job summary

Mecca venues in the United Kingdom are looking for friendly, customer-focused staff to join our team. This role involves delivering an outstanding guest experience, providing service during night shifts and weekends, and helping customers on gaming machines with a welcoming attitude.

You’ll receive full training, be part of a supportive team, and enjoy a workplace that values growth and opportunities. This position offers a competitive salary and rewards for performance.

Qualifications

• Customer-first attitude with great people skills. Friendly, upbeat and helpful.
• Team player energy—clear communication and willingness to learn on shift.
• Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential—full training provided.

Responsibilities

• Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
• Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times
• Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.
• Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary
• team mindset: Work together across the floor, to deliver a consistent, high-quality experience.

Skills

Guest experience

Customer service

Team player

Flexibility

Job description

Mecca venues in the United Kingdom are looking for friendly, customer-focused staff to join our team. This role involves delivering an outstanding guest experience, providing service during night shifts and weekends, and helping customers on gaming machines with a welcoming attitude.

You’ll receive full training, be part of a supportive team, and enjoy a workplace that values growth and opportunities. This position offers a competitive salary and rewards for performance.