Slots Team Lead: Elevate Service & Safety

Rank Group; Beeston; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

39 hours per week

Paid breaks

Rewards platform

50% off food & drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Job summary

Rank Group is seeking a proactive Slots Team Leader to drive a brilliant customer experience on the slots floor. You will lead from the front, brief and rota the team, manage breaks, and keep the service flowing while maintaining a focus on safer gambling interactions.

Full training will be provided; you will work toward completing the Duty Manager assessment within six months and develop in leadership across the venue.

Qualifications

• Experience leading a team in hospitality/retail/leisure.
• Strong customer-first mindset.
• Willing to complete Duty Manager assessment within six months.

Responsibilities

• Lead area on shift, brief team and set rota within your zone.
• Coordinate breaks and keep service moving; escalate issues when needed.
• Drive service excellence and hit shift KPIs (speed, cleanliness, CSAT).
• Coach team in the moment and provide practical feedback.
• Ensure safety and compliance checks are completed.

Skills

Team leadership

Customer service

Coaching

Safety awareness

Shift management

Job description

Rank Group is seeking a proactive Slots Team Leader to drive a brilliant customer experience on the slots floor. You will lead from the front, brief and rota the team, manage breaks, and keep the service flowing while maintaining a focus on safer gambling interactions.

Full training will be provided; you will work toward completing the Duty Manager assessment within six months and develop in leadership across the venue.