Slots Host

Genting Casinos UK Limited; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for retailers and more

Pension scheme

Life assurance

Employee assistance programme

25% discounted gym membership

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Dental insurance

Travel insurance

Health Screening

Genting Academy online learning portal

Long service awards

Staff social fund

Annual company Christmas present

Company-wide social events and awards

Job summary

Genting Casinos UK Limited is seeking a slots host to join our team. You will help ensure customers receive the highest standard of customer service and be on hand to support players on our slot machines and electronic gaming areas.

Flexibility is required to work across a variety of shifts, including nights and weekends. In return, we offer an excellent salary, development opportunities and a wide range of employee benefits designed to support colleagues.

Qualifications

• Ability to deliver excellence in customer service at all times.
• Warm and friendly welcome to new customers.
• Oversee the slots and electronic gaming (ETG) areas; offer assistance.
• Identify any food and beverage requirements using a proactive approach where appropriate.
• An understanding of the slots and the electronic gaming offer is preferable.
• Communicate any relevant promotional activity or events to customers.
• Share customer feedback with the general manager.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

Responsibilities

• Deliver excellent customer service at all times.
• Welcome customers warmly and build rapport.
• Support customers at slot machines and ETG areas.
• Identify and respond to food/beverage needs proactively.
• Promote and explain promotions and events.
• Relay feedback to management.
• Work a variety of shifts, including nights and weekends.

Skills

Customer service

Customer support

Communication

Flexibility

Shift flexibility

Job description

JOB DESCRIPTION

Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?

We have a vacancy for a slots host to join our team, previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.

Key skills and responsibilities include:

• Ability to deliver excellence in customer service at all times.
• Constantly looking for new customers whilst offering a warm and friendly welcome.
• Oversee the slots and electronic gaming (ETG) areas offering assistance.
• Identify any food and beverage requirements using a proactive approach where appropriate.
• An understanding of the slots and the electronic gaming offer is preferable.
• Communicate any relevant promotional activity or events to customers.
• Share customer feedback with the general manager.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �" read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
• Tips

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.