Ski Holiday Concierge: Customer Care Specialist

Tui Blue; Urmston; Vor Ort; GBP 22.000 - 27.000; Vollzeit

Benefits dieser Stelle

Bonus schemes

Travel benefits

Health & wellbeing support

Flexible working

Learning Hub access

Global projects & teams

Community & charity initiatives

Zusammenfassung

TUI in Manchester is seeking a customer-focused host for the Crystal Ski Hubs team at The Snow Centre. You will help customers plan and book ski holidays, answer questions before, during, and after travel, and handle face-to-face, phone, email, live chat, and social media inquiries.

You will be trained to provide honest, expert advice, maintain bookings, comply with data protection, and work with a supportive team to hit performance targets.

Qualifikationen

• Strong verbal and written communication across channels.
• Keen to help customers with accuracy and empathy.
• Ability to handle bookings and payments with care.
• Flexible to work across shifts 8am–8pm, seven days a week.

Aufgaben

• Provide honest, expert advice and suggestions for customers.
• Deliver outstanding service across face-to-face, phone, chat and email.
• Manage a high volume of inquiries efficiently and professionally.
• Share destination knowledge to help informed decisions.
• Resolve issues with empathy and a solution-focused mindset.
• Collaborate to meet team and individual targets.
• Maintain bookings and comply with data protection policies.
• Take on tasks to help where needed during change or peak times.

Kenntnisse

Communication

Customer service

Team player

Multichannel support

Numerical skills

Flexibility

Jobbeschreibung

TUI in Manchester is seeking a customer-focused host for the Crystal Ski Hubs team at The Snow Centre. You will help customers plan and book ski holidays, answer questions before, during, and after travel, and handle face-to-face, phone, email, live chat, and social media inquiries.

You will be trained to provide honest, expert advice, maintain bookings, comply with data protection, and work with a supportive team to hit performance targets.