Crystal Ski Hub Customer Service Advisor | Milton Keynes

Tui Blue; Milton Keynes; Híbrido; GBP 18.000 - 24.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Attractive remuneration

Discretionary bonus schemes

Travel benefits

Health & wellbeing support

Flexible working

Learning Hub access

Global project exposure

Descripción de la vacante

Crystal Ski in Milton Keynes is hiring a Customer Service Advisor for a hybrid, fixed-term 12‑month role. You will assist customers with planning and booking ski holidays, answer questions before and after travel, and support via face-to-face, phone, email, live chat and social media.

The role is based two days per week at our Crystal Hub in Milton Keynes with remote work from home for the remainder, offering a dynamic environment and global team collaboration.

Formación

• Strong verbal and written communication across all channels.
• Good numerical skills for bookings and payments.
• Ability to work both in the office and from home.
• Flexible to work shifts 8am–8pm, seven days a week.

Responsabilidades

• Provide honest, expert advice to customers.
• Deliver outstanding service across face-to-face, phone, chat and digital channels.
• Manage a high volume of enquiries efficiently.
• Share destination and product knowledge to help decisions.
• Resolve issues with empathy and a solution-focused mindset.
• Work with team to meet performance targets.
• Maintain booking details and comply with policies and data protection.
• Adapt to change and take on ad-hoc tasks.

Conocimientos

Verbal communication

Written communication

Numerical skills

Team player

Independent work

Flexible shifts

Descripción del empleo

Are you passionate about delivering brilliant customer experiences and helping people create unforgettable holidays?

Join us as a Customer Service Advisor for Crystal Ski, where you'll help customers plan unforgettable ski holiday memories. You’ll be helping customers to plan and book their ski holiday and supporting with any questions before they go and when they return. You’ll be trained to handle a variety of contact methods – including face to face, phone, email, live chat and social media. You’ll put customers at the heart of everything we do, by supporting an unforgettable holiday experience every step of the way.

This is an exciting hybrid role where you’ll work some of your working week based at our Crystal Hub in Milton Keynes, and the remainder of your week based at home as part of our remote operational contact centre. Joining us will not only provide opportunities for you to carve out a career in a fun and challenging environment but the benefits of being part of an exciting global team.

Please note that this vacancy is fixed term for 12 months and open for 22.5 hrs - 37.5 hrs per week.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

ABOUT THE JOB

• You’ll provide honest, expert advice and suggestions when helping customers
• Provide outstanding customer service across face to face, phone, chat, and digital channels
• Manage a high volume of customer enquiries efficiently and professionally
• Share your destination and product knowledge to help customers make informed decisions
• Solve customer issues with empathy and a positive, solution focused mindset
• Work collaboratively to achieve team and individual performance targets
• Maintain booking details and comply with company policies and data protection requirement
• You’ll enjoy change and challenges; taking on tasks to help where needed.

ABOUT YOU

• You're a keen skier or snowboarder, ready to share your passion for the mountains with our customers
• Strong verbal and written communication skills allow you to engage customers clearly and confidently across all channels
• You have good numerical skills and feel comfortable handling customer bookings, payments, and holiday details accurately
• A team player at heart, you collaborate well with colleagues but are also confident working independently when needed
• Flexibility to work varied shifts between 8am-8pm, seven days a week, fits with your lifestyle

About the role:This exciting hybrid position is based 2 days per week at our Crystal Hub in Milton Keynes (occasionally up to 5 days due to leave/absence) with the remainder working from home. You'll need a suitable workspace and broadband (minimum 10 Mbps download, 3 Mbps upload).

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.