Crystal Ski Hub Customer Service Advisor | Milton Keynes

TUI Group; Milton Keynes; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid role

Travel benefits

Health & wellbeing support

Discretionary bonus

Job summary

TUI Group’s Crystal Ski in Milton Keynes is seeking a Customer Service Advisor to help customers plan unforgettable ski holidays across face-to-face, phone, email, live chat and social channels. You’ll assist with booking, answer questions, and ensure a memorable experience from start to finish.

This exciting hybrid role splits time between the Crystal Hub and home, with a 12‑month fixed term and flexible shifts across 8am–8pm, seven days a week.

Qualifications

• Candidates should provide honest, expert advice and suggestions to help customers plan their holidays.
• Strong verbal and written communication across channels.
• Ability to manage high volumes of inquiries efficiently and professionally.

Responsibilities

• Provide honest, expert advice and suggestions when helping customers.
• Provide outstanding customer service across face to face, phone, chat, and digital channels.
• Manage a high volume of customer enquiries efficiently and professionally.
• Share destination and product knowledge to help customers make informed decisions.
• Solve customer issues with empathy and a positive, solution focused mindset.
• Work collaboratively to achieve team and individual performance targets.
• Maintain booking details and comply with company policies and data protection requirements.
• Enjoy change and challenges; take on tasks to help where needed.

Skills

Customer service

Communication

Team player

Flexibility

Problem solving

Job description

Are you passionate about delivering brilliant customer experiences and helping people create unforgettable holidays?

Join us as a Customer Service Advisor for Crystal Ski, where you'll help customers plan unforgettable ski holiday memories. You’ll be helping customers to plan and book their ski holiday and supporting with any questions before they go and when they return. You’ll be trained to handle a variety of contact methods – including face to face, phone, email, live chat and social media. You’ll put customers at the heart of everything we do, by supporting an unforgettable holiday experience every step of the way.

This is an exciting hybrid role where you’ll work some of your working week based at our Crystal Hub in Milton Keynes, and the remainder of your week based at home as part of our remote operational contact centre. Joining us will not only provide opportunities for you to carve out a career in a fun and challenging environment but the benefits of being part of an exciting global team.

Please note that this vacancy is fixed term for 12 months and open for 22.5 hrs - 37.5 hrs per week.

ABOUT OUROFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

ABOUT THE JOB

• You’ll provide honest, expert advice and suggestions when helping customers
• Provide outstanding customer service across face to face, phone, chat, and digital channels
• Manage a high volume of customer enquiries efficiently and professionally
• Share your destination and product knowledge to help customers make informed decisions
• Solve customer issues with empathy and a positive, solution focused mindset
• Work collaboratively to achieve team and individual performance targets
• Maintain booking details and comply with company policies and data protection requirement
• You’ll enjoy change and challenges; taking on tasks to help where needed.

ABOUT YOU

• You're a keen skier or snowboarder, ready to share your passion for the mountains with our customers
• Strong verbal and written communication skills allow you to engage customers clearly and confidently across all channels
• You have good numerical skills and feel comfortable handling customer bookings, payments, and holiday details accurately
• A team player at heart, you collaborate well with colleagues but are also confident working independently when needed
• Flexibility to work varied shifts between 8am-8pm, seven days a week, fits with your lifestyle

About the role:

This exciting hybrid position is based 2 days per week at our Crystal Hub in Milton Keynes (occasionally up to 5 days due to leave/absence) with the remainder working from home. You'll need a suitable workspace and broadband (minimum 10 Mbps download, 3 Mbps upload).

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.