Flexible Ski Holiday Concierge & Booking Specialist

TUI Group; Urmston; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Generous travel benefits

Health & wellbeing support

Discretionary bonus schemes

Learning Hub access

Job summary

TUI Group is seeking a customer-focused team member for its Crystal Ski Hubs at The Snow Centre in Manchester. You’ll assist customers at the ski hub, helping plan and book holidays and answering questions across face-to-face, phone, email, live chat and social media.

You’ll be part of an exciting global team, delivering an unforgettable holiday experience while working shifts in a dynamic, customer-centric environment.

Qualifications

• Excellent verbal communication across face-to-face, phone, email, live chat and social media.
• Strong written communication for clear customer guidance.
• Good numerical skills for handling bookings and payments.

Responsibilities

• Provide honest, expert advice and suggestions when helping customers.
• Deliver outstanding customer service across face-to-face, phone, chat and digital channels.
• Manage a high volume of customer enquiries efficiently and professionally.
• Share destination and product knowledge to help customers make informed decisions.
• Resolve customer issues with empathy and a positive, solution-focused mindset.
• Collaborate with colleagues to achieve team and individual targets.
• Maintain booking details and comply with company policies and data protection requirements.
• Embrace change and take on tasks to help where needed.

Skills

Verbal communication

Written communication

Numerical skills

Team player

Job description

TUI Group is seeking a customer-focused team member for its Crystal Ski Hubs at The Snow Centre in Manchester. You’ll assist customers at the ski hub, helping plan and book holidays and answering questions across face-to-face, phone, email, live chat and social media.

You’ll be part of an exciting global team, delivering an unforgettable holiday experience while working shifts in a dynamic, customer-centric environment.