Sites First Line Manager

DHL Supply Chain; Peterborough; On-site; Confidential; Full time

Benefits offered by this job

Free on-site parking

33 days annual leave

Discretionary bonus

Flexible working arrangements

Employer pension contribution 8% + 4%"

GP consultations

Discounts and financial services

Loans and mortgage advice

Job summary

DHL Supply Chain is seeking a proactive Sites First Line Manager to lead a team of Compound Drivers and office staff at the Wansford site (Peterborough PE8 6PB). The role focuses on safe, efficient vehicle handling and delivering high-quality service, with day-time hours Monday to Friday.

You will manage daily operations, drive improvements, and develop people while maintaining strong customer outcomes and compliance with site procedures.

Qualifications

• Experience leading a team in a fast-paced operations environment.
• Strong communication and interpersonal skills for internal and external stakeholders.
• Proven ability to implement process improvements and drive standards.

Responsibilities

• Coordinate and oversee daily site operations, ensuring end-to-end processes run smoothly.
• Manage daywork, compound movements, and vehicle storage with strict safety standards.
• Monitor KPIs and drive corrective actions to meet service levels.
• Lead and develop staff through coaching, appraisals, and disciplinary processes.
• Drive continuous improvement through projects and efficiencies to boost performance.
• Collaborate with FLMs and cross-functional teams to achieve targets.
• Ensure staffing, productivity, and quality across operational and transport teams.

Skills

Team management

Communication

Leadership

IT literacy

Job description

Position: Sites First Line Manager
Location: Wansford, Peterborough (PE8 6PB)
Shift patterns: Monday-Friday. Day time hours (08:30-16:30)
Contract Type: Permanent (Full-Time)

We're looking for an ambitious First Line Manager to join our Finished Vehicle Solutions team. Responsible for managing a team of Compound Drivers and Office staff, you'll be at the heart of a fast-moving automotive operation, ensuring vehicles are handled safely, efficiently, and to the highest quality standards. This is a fantastic opportunity for a hands-on leader who thrives on developing people, improving processes, and delivering outstanding results for our customer and business.

WHAT YOU'LL DO

• Coordinate and oversee daily site operations, ensuring the effective management of daywork activities, compound movements, and end-to-end operational processes
• Manage site operational activities to ensure the timely completion of daywork requirements, customer events, and business-critical tasks in line with service level expectations
• Monitor operational performance against key performance indicators (KPIs), identifying opportunities for improvement and implementing corrective actions where required
• Lead and support operational teams through effective people management, including conducting one-to-one meetings, return-to-work interviews, disciplinary investigations, and other employee relations processes in line with company policies
• Drive continuous improvement initiatives through project management, process streamlining, and the implementation of operational efficiencies to enhance business performance
• Work collaboratively with First Line Managers (FLMs) and cross-functional stakeholders to achieve shared operational objectives and deliver business targets
• Maintain effective control of vehicle storage, compound operations, and key room management through regular audits, accurate reporting, and compliance with site procedures
• Manage operational resourcing and administrative teams, ensuring staffing levels, productivity, quality standards, and third-party transporter activities are aligned with operational requirements and customer expectations

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Team Management experience within a First Line Manager/Team Manager role, is essential
• Fleet/Automotive experience would be desirable
• Excellent communication skills - Verbal and written
• Excellent interpersonal, leadership and motivation skills
• Good balance of Results and respect approachAble to deliver results and solutions within a pressured environment
• IT literate and able to adopt to new technologies

WHY JOIN US?

• Free on-site parking
• 33 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

#DSCUKICF