Site Transport Supervisor – 24/7 Leadership & Safe Ops

First Rail; Leiston; On-site; GBP 39,000 - 48,000; Full time

Benefits offered by this job

Annual pay review

Smart health cover

Pension – 5% contributory pension

Employee retail discount scheme

Free bus travel & significantlyReduced

Life assurance

24/7 Employee Assistance Programme

Discounted Gym membership

Job summary

Specialist Passenger Solutions (SPS), a division of First Bus, is hiring a Supervisor to join on-site teams in Ipswich and Sizewell C. You will manage drivers, buses and passenger flow, ensuring safe, reliable, and customer-focused operations 24/7.

Key tasks include scheduling, vehicle issue resolution, handling customer queries, and ensuring compliance with safety standards. Essential: PCV/Cat D licence and IT confidence; full driving licence required.

Qualifications

• PCV/Cat D licence required.
• Confident with IT.
• Customer service or complaint-handling experience.
• Flexible to work shifts (24/7 operation).
• Full driving licence required.

Responsibilities

• Promote safety and positive behaviour on-site.
• Manage daily scheduling, driver allocation, and vehicle issues.
• Handle customer queries and manage queues.
• Oversee bus stands and secure gate areas.
• Record passenger data and shift information accurately.
• Support SPS values and teamwork across operations.
• Ensure compliance with company and safety standards.

Skills

PCV/Cat D Licence

Confident with IT

Customer service or complaint-handling

Flexible to work shifts

Full driving licence

Job description

Specialist Passenger Solutions (SPS), a division of First Bus, is hiring a Supervisor to join on-site teams in Ipswich and Sizewell C. You will manage drivers, buses and passenger flow, ensuring safe, reliable, and customer-focused operations 24/7.

Key tasks include scheduling, vehicle issue resolution, handling customer queries, and ensuring compliance with safety standards. Essential: PCV/Cat D licence and IT confidence; full driving licence required.