Site Support Engineer (Southampton based)

The Access Group; Southampton; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Matched pension

Charity day

Job summary

The Access Group is seeking a Site Support Engineer based in Southampton to join a dynamic IT team supporting a diverse user base across multiple locations. You will provide onsite technical support, manage IT assets, and contribute to improving service delivery while collaborating with a global Service Desk.

Your role emphasizes customer-focused problem solving, strong IT infrastructure knowledge, and hands-on experience with Windows environments and Microsoft 365 services.

Qualifications

• Experience supporting Microsoft operating systems, including Windows 10/11.
• Knowledge of networking, TCP/IP, and Active Directory administration.
• Experience with Microsoft 365 and PowerShell scripting.
• Strong problem-solving skills with a customer-centric approach.

Responsibilities

• Provide onsite technical support via our helpdesk system for a range of applications, operating systems, and hardware, ensuring service level agreements (SLAs) are met.
• Support, maintain, install, and upgrade IT infrastructure, including workstations, laptops, network connections, communication systems, and printers.
• Manage and maintain IT assets, including software licenses and training equipment, ensuring accurate documentation.
• Communicate effectively across the business, providing service notifications, training, and guidance.

Skills

Windows 10/11

Networking TCP/IP

Active Directory

Microsoft 365

PowerShell scripting

Customer focus

Job description

Site Support Engineer (Southampton based) We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

• Provide onsite technical support via our helpdesk system for a range of applications, operating systems, and hardware, ensuring service level agreements (SLAs) are met.
• Support, maintain, install, and upgrade IT infrastructure, including workstations, laptops, network connections, communication systems, and printers.
• Manage and maintain IT assets, including software licenses and training equipment, ensuring accurate documentation.
• Communicate effectively across the business, providing service notifications, training, and guidance.

Your skills and experiences might also include:

• Experience supporting Microsoft operating systems, including Windows 10/11.
• Knowledge of networking, TCP/IP, and Active Directory administration.
• Experience with Microsoft 365 and PowerShell scripting.
• Strong problem-solving skills with a customer-centric approach.

Seniority level

Not Applicable

Employment type

Full-time

Job function

• Accounting / Auditing and Manufacturing
• Technology, Information and Media

Referrals increase your chances of interviewing at The Access Group by 2x

You will be part of a dedicated team of IT professionals, reporting to the EMEA Service Desk Manager. Your role will involve providing technical support to our internal staff, including field-based consultants and office-based employees across 30 different global locations. You are passionate about delivering excellent customer service and thrive in a dynamic IT environment.

Experience supporting Microsoft operating systems, including Windows 10/11.

Knowledge of networking, TCP/IP, and Active Directory administration.

Experience with Microsoft 365 and PowerShell scripting.

Strong problem-solving skills with a customer-centric approach.

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.