Associate Technical Support Engineer

The Access Group; Abthorpe; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days of holiday

Matched pension scheme

Charity day

Job summary

A leading software company in the UK is seeking an Associate Technical Support Engineer to provide first-line technical support to customers. This role requires strong analytical and problem-solving skills, with an eagerness to learn and adapt. Responsibilities include troubleshooting software issues, maintaining customer relations, and handling hardware tasks. The company offers a competitive salary and a blend of office and remote work opportunities.

Qualifications

• Enthusiastic about starting a career in tech.
• Committed to delivering exceptional service.
• Ability to develop understanding of software and hardware.

Responsibilities

• Provide first-line technical support to customers.
• Log and resolve customer queries in a system.
• Troubleshoot technical issues and assist with software functionality.
• Handle hardware tasks and maintain shipping records.

Skills

Analytical and problem-solving skills

Strong communication skills

Ability to adapt

Motivated individual

Job description

Overview

Join to apply for the Associate Technical Support Engineer role at The Access Group.

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.

About you

You\'re enthusiastic about starting your career with a fast-growing, best-in-class software company where you\'ll provide essential technical support to our customers. With strong analytical and problem-solving abilities, you bring creativity and eagerness to learn. You\'re excited about the role technology plays in helping businesses succeed and are committed to delivering exceptional service.

Day-to-day

• Provide first-line technical support to customers via chat, phone, and email, ensuring SLA milestones are met.
• Log, track, and resolve customer queries in a case management system, escalating complex issues when needed.
• Troubleshoot basic technical issues and assist customers with software functionality.
• Handle hardware tasks, including picking, packing, and dispatching customer orders.
• Coordinate with logistics partners and maintain accurate shipping records.

Your skills and experiences

• The ability to develop comprehensive understanding of software and hardware, allowing you to quickly grasp technical concepts.
• Strong communication skills, making you a role model to promote best practices and positive work environments.
• The ability to adapt your working environment depending on customer needs.
• Motivated and driven individual looking to start a career in tech.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what\'s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you\'re excited about this role, (even if your previous experience doesn\'t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let\'s make a difference together.

Love Work. Love Life. Be You.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Accounting/Auditing and Manufacturing

Industries

• Technology, Information and Media

Referrals increase your chances of interviewing at The Access Group.

Clapham, England, United Kingdom

Collingtree, England, United Kingdom

Milton Keynes, England, United Kingdom

Royal Leamington Spa, England, United Kingdom

Aylesbury, England, United Kingdom

Gaydon, England, United Kingdom

Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

Northampton, England, United Kingdom

Service Desk Engineer - 2nd Line - Milton Keynes

Technical Support Engineer - Home Appliances

IT Analyst - Technical Support Help Desk

Support Engineer - M365, Windows, O365, Hybrid (Milton Keynes area)

Customer Success Engineer, Email Security

Northampton, England, United Kingdom £28,000.00-£32,000.00

Northampton, England, United Kingdom £40,000.00-£45,000.00

Milton Keynes, England, United Kingdom

Automotive Technical Support Specialist - Part Time

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.