Site Supervisor

Hollybank Trustees Ltd; Glasgow; On-site; GBP 27,000 - 31,000; Full time

Job summary

Vigilant Security in Glasgow is seeking a Security Supervisor to lead a frontline security team on site. You will recruit, train and empower staff, drive a strong safety and customer experience, and work closely with the client to ensure seamless service.

The role is full-time, 40 hours per week, with day, night and weekend shifts. A valid Door Supervisor and CCTV licence are required, along with excellent communication and incident-reporting skills.

Qualifications

• Valid Door Supervisor and CCTV licences are required.
• Minimum 5 years of verifiable work history in security or a related field.
• Experience in staff management and supervision with a customer service focus.
• Ability to think and act quickly in emergencies and under pressure.

Responsibilities

• Oversee all aspects of your security team and support the Operations Manager.
• Ensure staff are trained in site procedures and systems and manage shift handovers.
• Carry out regular patrols, report faults, and maintain a high level of security.
• Provide prompt, professional service and CCTV monitoring as required.
• Manage rosters, cover requests, and respond to emergencies per procedures.
• Maintain confidentiality and ensure excellent customer service across levels.

Skills

Team leadership

Security supervision

Customer service

Emergency response

CCTV monitoring

Incident reporting

Staff training

Patrol management

Education

Door Supervisor licence

CCTV licence

Tools

Word

Excel

PowerPoint

Outlook

Job description

Location: On site / Glasgow, UK
job type: Permanent / Full-time
Sector and subsector: Security | General
HourlyFixed salary:£ 13.85

Job Purpose

A fantastic opportunity has arisen within one of our prestigious sites in newton Mearns for a dynamic Security Supervisor. You will be self-driven with a proactive mindset to lead a security focused team and deliver a high quality of customer service to both our clients and service users. The ideal candidate will possess an extensive knowledge of supervisory skills in the security sector, an innate understanding of team leadership and an intuitive approach to delivering an exemplary occupier and visitor experience that exceeds expectations. As the Security Supervisor, you will be responsible for recruiting, managing and empowering your team, setting the example as a strong, caring and inspiring supervisor with an ability to champion success and support where necessary. You will be self-motivated, confident in your communications and deal with all levels of stakeholders as second nature, with regular, meaningful interactions with the client.

This opportunity operates on a full-time contract 40 hours per week working 5 out of 7.

We offer a competitive salary with a holiday entitlements of 26 days inclusive of bank holidays.

Key Responsibilities

• Oversee all aspects of your respective team and provide full support to the Operations Manager
• Ensure all staff on the shift are fully trained will all site procedures/relevant systems
• Ensure shift handovers are reviewed and completed to a high standard by all staff
• Ensure your team are fully aware and conversant with the day’s activities
• Carry out regular building patrols and ensure that any faults are properly reported
• Ensure thorough incident reports are completed and these are submitted within the agreed timeframe
• Provide sufficient break cover during the course of the day if patrol cover is not available
• Provide a prompt, polite and professional service at all times
• Carry out CCTV Monitoring where required
• Key and Asset Management
• Work alongside other service providers to achieve shared client goals through a ‘one-team approach’
• Maintain a high level of security at all times
• Ensure all tasks and assignments are carried out to a high standard
• Ensure compliance with SLA requirements, minimizing risks to all associates in the client’s business Responsible for Rota creation, ensuring extra cover requests are booked and full manning levels maintained
• Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures
• Ensure all staff uniforms are of a high standard with a clean-cut presentation at all times
• Must have a valid Door Supervisor and CCTV licence
• Professional, highly driven, flexible, enthusiastic, proactive, self – motivated team player
• Previous experience in staff management/Supervision and a customer service facing role
• Excellent interpersonal skills and the ability to interact with people at all levels Immaculate presentation
• Holds a naturally friendly personality with an honest smile
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
• Maintain and practice a high degree of confidentiality at all times 5 years of verifiable work history
• Must have a clear understanding and be able to demonstrate outstanding customer service skills whilst maintaining ahigh degree of confidentiality at all times.
• Flexibility, reliability and being able to work days/nights and weekends to suit the needs of the business.
• Must be able to demonstrate the ability to think and act quickly in emergencies or under pressure and must be physically able to carry out all duties.
• Computer literate with knowledge of Word, Excel and Power Point and Outlook
• Thorough knowledge of relevant security systems and their operation
• Ability to work independently with confidence, using own initiative as required Team player with strong leadership skills and being a role model for your fellow colleagues
• Must be patient, tolerant, reliable and trustworthy whilst being persuasive and assertive Confidence in decision making

About us:

Vigilant Security covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.