Security Supervisor

Carlisle Support Services; Walsall; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

Earned wage access

Shop discounts and rewards

In-house SIA training

Employee Assistance Program

Refer a Friend £100

Long service awards

Job summary

Carlisle Support Services is seeking a proactive Security Supervisor for Walsall Manor Hospital to lead a team and safeguard staff, patients, and visitors. You will ensure the delivery of high standards of security, customer care, and incident response.

We expect an SIA Door Supervision & CCTV licence, be at least 18, and have prior supervisory experience. We provide strong induction, ongoing training, and a supportive team culture to help you grow.

Qualifications

• At least 18 years old with an SIA licence.
• Door Supervision & CCTV licences holders are essential.
• Prior security supervisory experience is preferred.
• Strong communication and customer service ethos.

Responsibilities

• Overseeing a team of five.
• Guiding customers and team with a friendly face.
• Ensuring SOPs are followed and KPI standards met.
• Maintaining safety and security for staff and customers.
• Managing incidents calmly and effectively.
• Conducting security patrols and controlling access points.
• Building relationships within the team and with customers.

Skills

Team leadership

SIA licence

Patrolling

Incident response

KPI awareness

Job description

Security Supervisor - Walsall Manor Hospital

The Benefits

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

The Role

We’re looking a motivated, approachable, and dependable Security Supervisor to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security. Join our team and help to make a positive impact.

We’re looking for people who areFriendly, approachable, and professional in all interactions.

Keen to learn, grow, and contribute to a positive team culture.

Experienced in working as a Team Leader/Supervisor.

At least 18 years old - licence requirement by the Security Industry Authority.

Punctual, dependable, flexible, and assured.

Door Supervision & CCTV licence holders (essential). Previous experience in security is great, but if you’ve only recently got your SIA licence that’s fine. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

Your core responsibilities will include

• Overseeing a team of five.
• Offering guidance, information, and a friendly face as a first point of contact for customers and for your team.
• Ensuring the team are following SOP's and being accountable for any KPI failings.
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
• Being a smart, approachable, and proactive presence as a security supervisor representative.
• Managing and responding to incidents effectively while remaining calm under pressure.
• Conducting security patrols, managing access points, and deterring unauthorised activity.
• Building strong relationships as part of a supportive and professional team.
• This role is about more than just security. It’s about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.