Site Shift Engineer - Maintenance & Customer Care

Jungheinrich Internal; Milton Keynes; On-site; GBP 36,000 - 48,000; Full time

Job summary

B&M Bedford is seeking a Site Engineer to support the Area Service Manager in delivering defined site performance and service standards. You will repair and maintain materials handling and related equipment, working closely with customers to meet contractual obligations.

The role requires mechanical and electrical bias, a clean driving license, and the ability to work unsupervised while sustaining safe, reliable operations across the site.

Qualifications

• Mechanically or electrically biased engineer with maintenance/service background.
• Clean driving license and good standard of education.
• Experience in customer-facing environments and working unsupervised.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times
• In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours

Skills

Mechanical bias

Electrical bias

Customer facing

Time management

Problem solving

Job description

RA130 || Site Engineer

B&M Bedford

Reports to: Area Service Manager

Department: Customer Service

Location: B&M Bedford

Role Purpose:

To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site.

Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsibilities:

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours

Working Hours:

• 40 hours per week
• Roating shifts between 6am-2pm and 2pm-10pm

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised.

Competencies Required:

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working