Site Ops Manager - Repairs & Customer Care

untypical; Bedford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Bonus Scheme

Enhanced pension Scheme

Life Assurance

26 days holiday with additional bankH

Job summary

untypical is seeking an Operations Manager to support the Customer Service team and manage trades on Bedford sites. You will ensure remedial work is delivered to timescales, align with quality standards, and maintain high customer satisfaction while controlling costs.

This fixed-term role lasts 12 months and is based from our Bedford office in the Eastern region. The successful candidate will oversee site operations, liaise with construction, sales, technical and commercial teams, and drive

Qualifications

• Knowledge of the New Homes Quality Code and its application on site.
• Technical capability to identify defect causes and remedies.
• Understanding boundary disputes and their resolution.
• Strong customer service and liaison experience.
• Experience managing trades to deliver timely, quality solutions.
• A full UK driving licence is required.

Responsibilities

• Ensure compliance with Health and Safety procedures.
• Engage with NHBC to resolve issues through to completion.
• Meet customers face to face; manage snagging and defects to completion.
• Provide feedback reports on defects and supplier performance.
• Support cross-department collaboration to achieve resolutions.
• Assist with handover to managing agents and relationship building with Housing Associations.

Skills

New Homes Quality Code

Defect diagnosis

Boundary disputes

Customer service

Trades management

UK driving licence

Job description

untypical is seeking an Operations Manager to support the Customer Service team and manage trades on Bedford sites. You will ensure remedial work is delivered to timescales, align with quality standards, and maintain high customer satisfaction while controlling costs.

This fixed-term role lasts 12 months and is based from our Bedford office in the Eastern region. The successful candidate will oversee site operations, liaise with construction, sales, technical and commercial teams, and drive