Site Recycling Operations Supervisor

FCC Environment; Greater London; On-site; GBP 32,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Life insurance

Discretionary bonus

On-the-job training

Flexible benefits

Job summary

FCC Environment in Suffolk is seeking a Contract Supervisor to lead the day-to-day delivery of the Recycling Centre Contract across multiple sites. You will ensure safe, efficient operations and high standards of customer service while driving reuse and recycling.

You will manage site staff, monitor service standards, report data, work weekends on a rota, and help the sites stay within the agreed cost budget with opportunities for efficiency savings.

Qualifications

• Experience of working within the waste industry or a similar sector.
• Experience within a customer-focused service delivery organisation.
• Experience of managing remote teams.
• Excellent customer service and communication skills.
• Strong administration and organisational skills.
• Confidence using Microsoft Office, particularly Excel and Word.

Responsibilities

• Managing the day-to-day delivery of the Recycling Centre Contract and ensuring contractual requirements are met.
• Monitoring and reporting on service standards across the sites and taking action to address any issues with service delivery.
• Ensuring high standards of health, safety and environmental compliance across the sites.
• Managing and developing site staff, including Recycling Team Leaders, Recycling Operatives and relief/temporary staff.
• Ensuring employees are appropriately trained and competent to carry out their roles safely.
• Working with site teams to maximise reuse and recycling rates and identify opportunities for further improvement.
• Ensuring sites are well presented, maintained and deliver high standards of customer service.
• Coordinating the collection and recording of data and ensuring appropriate reports are produced in a timely manner.
• Building effective relationships with the client, contract partners and internal colleagues.
• Providing weekend cover on a rota basis and supporting operations during weekends and bank holidays where required.
• Operating within the agreed cost budget and identifying opportunities to make efficiency savings.

Skills

Customer service

Communication

Team management

Microsoft Office

Tools

Excel

Word

Job description

FCC Environment in Suffolk is seeking a Contract Supervisor to lead the day-to-day delivery of the Recycling Centre Contract across multiple sites. You will ensure safe, efficient operations and high standards of customer service while driving reuse and recycling.

You will manage site staff, monitor service standards, report data, work weekends on a rota, and help the sites stay within the agreed cost budget with opportunities for efficiency savings.