Recycling Centre Operations Lead

FCC Environment; England; On-site; GBP 32,000 - 41,000; Full time

Benefits offered by this job

Life insurance

25 days annual leave

Discretionary bonus scheme

On-the-job training

Refer a friend

Flexible benefits

Employee Wellbeing access

Job summary

FCC Environment is seeking a Contract Supervisor to oversee the Suffolk Recycling Centre Contract across multiple sites. You will ensure sites operate safely, efficiently and to contract standards while maintaining high customer service and promoting reuse and recycling.

This full-time role requires managing site staff, monitoring performance, and coordinating with clients and internal teams, with weekend rota coverage and a focus on cost-efficient operations.

Qualifications

• Experience in waste industry or similar sector.
• Experience in a customer-focused service delivery organisation.
• Experience of managing remote teams.
• Excellent customer service and communication skills.
• Strong administration and organisational skills.

Responsibilities

• Managing the day-to-day delivery of the Recycling Centre Contract and ensuring contractual requirements are met.
• Monitoring and reporting on service standards across the sites and taking action to address any issues with service delivery.
• Ensuring high standards of health, safety and environmental compliance across the sites.
• Managing and developing site staff, including Recycling Team Leaders, Recycling Operatives and relief/temporary staff.
• Ensuring employees are appropriately trained and competent to carry out their roles safely.
• Working with site teams to maximise reuse and recycling rates and identify opportunities for further improvement.
• Ensuring sites are well presented, maintained and deliver high standards of customer service.
• Coordinating the collection and recording of data and ensuring appropriate reports are produced in a timely manner.
• Building effective relationships with the client, contract partners and internal colleagues.
• Providing weekend cover on a rota basis and supporting operations during weekends and bank holidays where required.
• Operating within the agreed cost budget and identifying opportunities to make efficiency savings.

Skills

Team management

Customer service

Communication

Health & safety

Organisation

Driving licence

MS Office

Excel

Word

Tools

Microsoft Office

Excel

Word

Job description

FCC Environment is seeking a Contract Supervisor to oversee the Suffolk Recycling Centre Contract across multiple sites. You will ensure sites operate safely, efficiently and to contract standards while maintaining high customer service and promoting reuse and recycling.

This full-time role requires managing site staff, monitoring performance, and coordinating with clients and internal teams, with weekend rota coverage and a focus on cost-efficient operations.