Contract Supervisor

FCC Environment; Greater London; On-site; GBP 32,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Life insurance

Discretionary bonus

On-the-job training

Flexible benefits

Job summary

FCC Environment in Suffolk is seeking a Contract Supervisor to lead the day-to-day delivery of the Recycling Centre Contract across multiple sites. You will ensure safe, efficient operations and high standards of customer service while driving reuse and recycling.

You will manage site staff, monitor service standards, report data, work weekends on a rota, and help the sites stay within the agreed cost budget with opportunities for efficiency savings.

Qualifications

• Experience of working within the waste industry or a similar sector.
• Experience within a customer-focused service delivery organisation.
• Experience of managing remote teams.
• Excellent customer service and communication skills.
• Strong administration and organisational skills.
• Confidence using Microsoft Office, particularly Excel and Word.

Responsibilities

• Managing the day-to-day delivery of the Recycling Centre Contract and ensuring contractual requirements are met.
• Monitoring and reporting on service standards across the sites and taking action to address any issues with service delivery.
• Ensuring high standards of health, safety and environmental compliance across the sites.
• Managing and developing site staff, including Recycling Team Leaders, Recycling Operatives and relief/temporary staff.
• Ensuring employees are appropriately trained and competent to carry out their roles safely.
• Working with site teams to maximise reuse and recycling rates and identify opportunities for further improvement.
• Ensuring sites are well presented, maintained and deliver high standards of customer service.
• Coordinating the collection and recording of data and ensuring appropriate reports are produced in a timely manner.
• Building effective relationships with the client, contract partners and internal colleagues.
• Providing weekend cover on a rota basis and supporting operations during weekends and bank holidays where required.
• Operating within the agreed cost budget and identifying opportunities to make efficiency savings.

Skills

Customer service

Communication

Team management

Microsoft Office

Tools

Excel

Word

Job description

Contract Supervisor

Salary: £32,454 - £40,568 per year (plus benefits)

Hours: 37.5 per week

Location & Postcode: Multiple sites in Suffolk

As a Contract Supervisor at FCC Environment, you will be responsible for the day-to-day delivery of the Suffolk Recycling Centre Contract, supporting the development of the sites and the teams working across them. You will ensure sites operate safely, efficiently and effectively, while maintaining high standards of customer service and maximising reuse and recycling.

This vacancy is for a full-time position.

Our promise to you

• Competitive salary
• 25 days' annual leave plus Bank Holidays
• Pension scheme
• Life insurance
• Discretionary bonus scheme
• On-the-job training and progression
• Recognition scheme
• Refer a friend
• Flexible benefits, including high street savings, cycle to work scheme and Gymflex membership, and many more (where applicable)
• Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform

What will you be doing?

• Managing the day-to-day delivery of the Recycling Centre Contract and ensuring contractual requirements are met
• Monitoring and reporting on service standards across the sites and taking action to address any issues with service delivery
• Ensuring high standards of health, safety and environmental compliance across the sites
• Managing and developing site staff, including Recycling Team Leaders, Recycling Operatives and relief/temporary staff
• Ensuring employees are appropriately trained and competent to carry out their roles safely
• Working with site teams to maximise reuse and recycling rates and identify opportunities for further improvement
• Ensuring sites are well presented, maintained and deliver high standards of customer service
• Coordinating the collection and recording of data and ensuring appropriate reports are produced in a timely manner
• Building effective relationships with the client, contract partners and internal colleagues
• Providing weekend cover on a rota basis and supporting operations during weekends and bank holidays where required
• Operating within the agreed cost budget and identifying opportunities to make efficiency savings

What are we looking for?

• Experience of working within the waste industry or a similar sector
• Experience within a customer-focused service delivery organisation
• Experience of managing remote teams
• Excellent customer service and communication skills
• Strong administration and organisational skills
• Confidence using Microsoft Office, particularly Excel and Word
• The ability to work on your own initiative and as part of a team
• A flexible approach to meet the needs of the Contract
• A strong commitment to promoting a positive health and safety culture
• Willingness to work weekends on a rota basis
• A full, valid UK driving licence

About Us

We are FCC Environment, one of the nation's leading waste and resource management companies. Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible.

We operate over 200 facilities in England, Scotland and Wales and employ around 4,500 people.

The profile of the UK's recycling and waste management industry has never been higher. We need people who are up for the challenge to help us tackle climate change. We need people with ideas. We need you. Together we will meet the UK's waste management and energy recovery needs.

FCC Environment is an equal opportunities employer. We value diversity, and we are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.