Site Operations Manager

ISS Facility Services; Chelsfield; On-site; GBP 50,000 - 70,000; Full time

Job summary

ISS Facility Services is seeking a Site Operations Manager to lead the delivery of Soft FM services across Orpington and Beckenham Beacon. You will manage housekeeping, catering, portering, waste and workforce planning while building strong client relationships and driving continuous improvement.

You will ensure compliance with HSE, food safety and environmental regs, manage budgets and contracts, and lead multi-disciplinary teams to deliver outstanding customer experiences in a fast-paced

Qualifications

• FM Level 3-4 qualification or equivalent in Facilities or Service Management.
• Hospitality Management qualification or equivalent hotel operations training.
• Proven leadership experience within Soft FM or hospitality operations.
• Strong commercial awareness with experience managing budgets and contracts.
• Excellent interpersonal, communication and organisational skills.
• Proactive, calm and professional approach in a fast-paced environment.
• Proficiency in CAFM systems, Microsoft Office, Excel and digital reporting tools.

Responsibilities

• Lead and manage Soft FM teams across multiple service lines, ensuring consistent service excellence.
• Act as the primary point of contact for clients and stakeholders, building trusted relationships.
• Oversee day-to-day delivery of housekeeping, catering, portering, waste and workforce management services.
• Ensure services meet KPIs, SLAs, contractual requirements and quality standards.
• Drive continuous improvement, sustainability initiatives and digital solution adoption.
• Lead workforce planning, performance management and team engagement programs.
• Maintain compliance with HSE, food safety and environmental regulations including audits.
• Manage budgets, monitor expenditure and support contract reviews and service development.
• Demonstrate strong commercial awareness and effective contract management.

Skills

Leadership

Client relationship management

Communication

Organisational skills

Commercial awareness

Budget management

Contract management

Proactive and calm under pressure

Education

FM Level 3-4 qualification or equivalent in Facilities or Service Management

Hospitality Management qualification or equivalent hotel operations training

Tools

CAFM systems

Microsoft Office

Excel

Digital reporting tools

Job description

We are seeking a Site Operations Manager to lead the delivery of Soft FM services across Orpington and Beckenham Beacon. This is a key leadership role responsible for ensuring the safe, efficient and high-quality delivery of housekeeping, catering, portering, waste, small retail and workforce management services., We are looking for an experienced operational leader who can build strong client relationships, drive continuous improvement and lead multi-disciplinary teams to deliver outstanding customer experiences while maintaining compliance, operational excellence and financial performance.

Key Responsibilities

• Lead and manage Soft FM teams across multiple service lines, ensuring consistent service excellence.
• Act as the primary point of contact for clients and stakeholders, building trusted and collaborative relationships.
• Oversee the day-to-day delivery of housekeeping, catering, portering, waste, small retail and workforce management services.
• Ensure all services meet agreed KPIs, SLAs, contractual requirements and quality standards.
• Drive continuous improvement, innovation, sustainability initiatives and the adoption of digital solutions.
• Lead workforce planning, performance management, development activities and team engagement programmes.
• Maintain full compliance with HSE, food safety and environmental regulations, including audits, risk assessments and incident reporting.
• Manage budgets, monitor expenditure, identify efficiencies and support contract reviews and service development initiatives.
• FM Level 3-4 qualification or equivalent in Facilities or Service Management.
• Hospitality Management qualification or equivalent hotel operations training.
• Proven leadership experience within Soft FM or hospitality operations.
• Strong commercial awareness with experience managing budgets and contracts.
• Excellent interpersonal, communication and organisational skills.
• Proactive, calm and professional approach in a fast-paced environment.
• Demonstrated ability to enhance customer experience and deliver service excellence.
• Proficiency in CAFM systems, Microsoft Office, Excel and digital reporting tools.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.