Sector Manager

ISS Facility Services; Coleshill Heath; On-site; GBP 70,000 - 90,000; Full time

Job summary

ISS Facility Services is seeking a Sector Manager to provide direct line management of front-line Placemakers and to support the KAN business across all aspects of self-delivered activities within the aligned UK sector.

The successful candidate will work with account teams to help ensure effective service delivery, operational performance, and adherence to health and safety responsibilities.

Responsibilities

• Provide direct line management and support to front-line Placemakers.
• Support account management teams to ensure best-in class delivery and performance across KAN accounts.
• Collaborate with the OSC job management team to ensure service performance aligns with contractual SLA and KPI requirements.
• Promote and encourage a customer-focused approach within the aligned Placemaker team.
• Ensure quality delivery by following standardised processes and contractual service specifications.

Job description

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking a Sector Manager to provide direct line management of front-line Placemakers and support the KAN business across all aspects of self-delivered activities within the aligned UK sector. The successful candidate will work alongside direct and indirect account teams to help ensure effective service delivery and operational performance., We are looking for a customer-focused and proactive manager who can support front-line colleagues, manage priorities effectively, and build strong relationships with internal stakeholders. This role requires a strong understanding of service delivery standards, performance requirements, and health and safety responsibilities.

• Provide direct line management and support to front-line Placemakers.
• Support account management teams to ensure best-in class delivery and performance across KAN accounts.
• Collaborate with the OSC job management team to ensure service performance aligns with contractual SLA and KPI requirements.
• Promote and encourage a customer-focused approach within the aligned Placemaker team.
• Ensure quality delivery by following standardised processes and contractual service specifications.
• Recruit Placemakers across the following categories: Technicians, Technical Team Leaders, Cleaning Mobile Area Supervisors (MAS), and Mobile Cleaners.
• Take responsibility for the health and safety of all front-line Placemakers, including incident and accident management, toolbox talks, and the Near Hit programme.
• Support timesheet processes, including T&A, P2P, ITS, and Maximo dependencies.
• Deliver against the auditing regime, including Placemaker Technical, Site Technical, subcontractor quality of work, and cleaning audits (contract specific), with technical auditing support provided by the aligned TSM. Experience in comparable management roles.
• Ability to communicate with and support front-line colleagues effectively.
• Ability to manage client expectations and deliver customer-focused solutions.
• Excellent communication and problem-solving skills.
• Strong customer service skills with remote business groups.
• Flexible, adaptable, and proactive approach.
• Ability to effectively manage priorities and projects.
• Ability to build professional relationships with internal stakeholders.
• Familiarity with contractual service delivery and service specifications.
• Ability to meet agreed deadlines and quality standards while providing timely feedback to internal stakeholders.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender re-assignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.

Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.