Facilities Manager - Change Management

ISS Facility Services UK; Guildford; On-site; GBP 52,000 - 70,000; Part time

Job summary

ISS is seeking a transformation-focused Facilities Manager to support the delivery of a rectification and change programme within a large facilities management operation in Surrey.

The role emphasizes embedding new processes, governance, and reporting to improve compliance, maintenance delivery, asset verification, backlog reduction and overall operational performance. A strong stakeholder network helps drive adoption of change initiatives.

Qualifications

• Experience working as a Facilities Manager.
• Demonstrable change management experience.
• Experience managing maintenance, compliance, and operational service delivery.
• Experience supporting large-scale transformation, mobilisation, or improvement programmes.
• A working knowledge of CAFM systems and performance reporting.
• Strong communication, planning, stakeholder management, and problem-solving skills.

Responsibilities

• Support the mobilisation and delivery of the Rectification Programme across operational workstreams.
• Drive the completion of remedial, corrective, and compliance-related activities to achieve programme objectives.
• Work with operational teams to reduce maintenance backlogs and improve asset compliance performance.
• Provide operational support across facilities management service delivery, ensuring maintenance activities are delivered in line with contractual requirements.
• Implement and embed new processes, governance controls, reporting requirements, and ways of working.
• Support communication, engagement, and training activities to drive adoption of change initiatives.
• Identify, monitor, and escape risks, issues, and dependencies affecting programme delivery.
• Build effective relationships with operational teams, suppliers, clients, and key stakeholders to support successful programme outcomes.

Skills

Facilities Management

Change Management

Maintenance & Compliance

Transformation

CAFM

Stakeholder Communication

Tools

CAFM software

Job description

Facilities Manager - Change Management

Contract: Government

Location: Surrey, KT15 3NB

Hours of work: 40

Contract Type: Fixed Term Contract (5 Months)

We are seeking a transformation-focused Facilities Manager to support the delivery of a rectification and change programme within a large facilities management operation. The successful candidate will play a key role in driving improvements in compliance, maintenance delivery, asset verification, backlog reduction, governance, and operational performance.

Job Description

We are looking for an experienced facilities professional who can implement new processes, embed new ways of working, strengthen governance, and work closely with operational teams to create a more structured, consistent, and sustainable FM function. While the role will support business-as-usual activities, its primary focus is the successful delivery of the transformation programme.

Key Responsibilities

• Support the mobilisation and delivery of the Rectification
• Programme across operational workstreams.
• Drive the completion of remedial, corrective, and compliance-related activities to achieve programme objectives.
• Work with operational teams to reduce maintenance backlogs and improve asset compliance performance.
• Provide operational support across facilities management service delivery, ensuring maintenance activities are delivered in line with contractual requirements.
• Implement and embed new processes, governance controls, reporting requirements, and ways of working.
• Support communication, engagement, and training activities to drive adoption of change initiatives.
• Identify, monitor, and escape risks, issues, and dependencies affecting programme delivery.
• Build effective relationships with operational teams, suppliers, clients, and key stakeholders to support successful programme outcomes.

Professional and Personal Competencies/Qualifications

• Experience working as a Facilities Manager.
• Demonstrable change management experience.
• Experience managing maintenance, compliance, and operational service delivery.
• Experience supporting large-scale transformation, mobilisation, or improvement programmes.
• A working knowledge of CAFM systems and performance reporting.
• Strong communication, planning, stakeholder management, and problem-solving skills.

Desirable Qualifications

• Formal Change Management qualification such as Prosci, APMG Change Management, or MSP.
• Project or programme management qualifications such as PRINCE2, MSP, or PMP.
• NEBOSH, IOSH, or a related Health & Safety qualification.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.