Operations Lead

ISS Facility Services UK; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Diversity and inclusion practices

Opportunities for development

Career advancement possibilities

Job summary

A leading facilities management company is seeking an Operations Lead to manage the Housekeeping and Mail Logistics teams in London. This role involves overseeing daily operations, ensuring compliance with health standards, and driving continuous improvement. Candidates should have experience in a similar role and possess strong leadership and customer service skills. A bachelor's degree or equivalent experience in facilities management is required. The position is full-time and offers opportunities to make a significant impact within a dynamic environment.

Qualifications

• Experience in a similar role within a corporate or facilities management environment.
• Proven experience leading teams and managing multi-functional staff.
• Ability to prioritise, work independently, and make effective decisions under pressure.

Responsibilities

• Lead day-to-day operations of Housekeeping and Mail Services.
• Ensure a safe and compliant working environment.
• Support continuous improvement initiatives.

Skills

Customer service focus

Team leadership

Organisational skills

Health and safety management

Proficient in Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Operational systems

Job description

Direct message the job poster from ISS Facility Services UK

Senior Recruitment Partner on behalf of ISS Facility Services UK

OPERATIONS LEAD

Location: London, E14 5HP

Hours of work: 40

Contract Type: Permanent

We are seeking an Operations Lead to oversee the Housekeeping and Mail Logistics teams, as well as third‑party suppliers across the site.

In this role, you will be instrumental in maintaining operational excellence, delivering high‑quality services, and ensuring compliance with health and safety standards.

You will deputise for the General Manager when required, support the leadership team in achieving campus objectives, and drive continuous improvement across all operational functions.

Job Description

This position blends hands‑on operational management with strategic oversight, team development, and customer engagement.

It offers a varied and challenging environment within a fast‑paced, client‑focused setting, providing opportunities to make a real impact across the site.

Key Responsibilities

• Lead day‑to‑day operations of Housekeeping, Mail & Document Services, and third‑party suppliers.
• Ensure a safe, compliant, and efficient working environment.
• Support continuous improvement initiatives and optimise service delivery.
• Develop and coach teams to maintain high performance and operational standards.
• Manage budgets, financial resources, and monitor performance metrics.
• Maintain customer focus, gather feedback, and ensure contractual obligations are met.

About You

• Experience in a similar role (Key Account Director/Regional Account Director/Head of Operations) within a corporate or facilities management environment.
• Experience of both Hard & Soft FM.
• Strong customer service focus and experience in a client‑facing environment.
• Proven experience leading teams and managing multi‑functional staff.
• Bachelor’s degree or equivalent industry experience in IFM or operations.
• Excellent communication, organisational, and stakeholder management skills.
• Ability to prioritise, work independently, and make effective decisions under pressure.
• Proficient in Microsoft Office and comfortable using operational systems.
• Understanding of health and safety management principles.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is Proud To Be A Diverse & Inclusive Employer

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail].

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management

Industries

Facilities Services