Site Operations & People Leader

ST James Facilities; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

ST James Facilities is seeking an Account Manager to supervise on-site teams, ensure attendance coverage, and uphold standards across multiple sites in Greater London.

You will work closely with the Admin Support Manager to schedule tasks, conduct reviews, interview new colleagues, and maintain documentation. The role also involves enhancing the guest journey, leading HR conversations, and ensuring ISO 9001/14001 compliance.

Qualifications

• Proven working knowledge of customer service experience.
• Previous experience in managing a team.
• Excellent command of the English language.
• Working knowledge of IT with experience of using Microsoft Office.

Responsibilities

• Ensure all planned and unplanned absences are covered by trained personnel.
• Own and be accountable for smaller sites within St James.
• Understand site processes, opening/closing procedures and security contacts.
• Know the scheduling system used for staff.
• Conduct interim and probationary reviews with action plans.
• Ensure colleagues have signed job descriptions.
• Visit sites to provide support and guidance.
• Interview potential new colleagues.
• Review Operations Manuals for currency and relevance.
• Support building events and apps/popups for buildings and socials.
• Conduct annual appraisal reviews.
• Keep H&S paperwork, risk assessments and DSE forms updated.
• Record absences for the team.
• Enhance the customer brand and guest experience.
• Lead by example with grooming standards.
• Cover sites ad hoc if needed.
• Provide service innovations and work with CST on seamless guest journeys.
• Create and maintain databases and reports.
• Manage difficult conversations calmly and professionally.
• Lead on first-line HR matters (performance, returns-to-work, counselling).
• Maintain good working relationships and comply with policies.
• Work within ISO 9001 and 14001 frameworks.

Skills

People management

Customer service

Communication skills

Organisational skills

Team leadership

Problem solving

Detail orientation

Professional demeanor

Tools

Microsoft Office

Job description

ST James Facilities is seeking an Account Manager to supervise on-site teams, ensure attendance coverage, and uphold standards across multiple sites in Greater London.

You will work closely with the Admin Support Manager to schedule tasks, conduct reviews, interview new colleagues, and maintain documentation. The role also involves enhancing the guest journey, leading HR conversations, and ensuring ISO 9001/14001 compliance.