Site Operations Lead: Drive Smooth, Safe Customer Experience

Get Recruited; Maidstone; On-site; GBP 36,000 - 44,000; Part time

Job summary

A recruitment agency is seeking a highly capable Site Operations Manager in Maidstone, England. This hands-on role demands ownership of daily site operations, ensuring safety and efficiency while enhancing customer experience. Ideal candidates will possess proven operational management experience, strong communication skills, and organizational abilities in fast-paced environments. The position is temporary and involves overseeing a diverse team and managing operational risks effectively.

Qualifications

• Proven experience in a heavily operational role.
• Strong understanding of how multi-functional sites operate.
• Highly organized, resilient, and able to remain composed under pressure.
• Experience working in fast-paced, seasonal, or customer-driven environments.

Responsibilities

• Take full ownership of daily site operations.
• Maintain a clear operational overview of site activity.
• Identify, assess, and mitigate operational risks.
• Ensure operational procedures are followed and improved.
• Oversee documentation and compliance.
• Act as a key decision-maker during incidents.
• Oversee the Customer Experience Team.

Skills

Operational management

Strong communication skills

Organizational skills

Problem solving

Experience in customer service environments

Leadership ability

Proactivity

Job description

A recruitment agency is seeking a highly capable Site Operations Manager in Maidstone, England. This hands-on role demands ownership of daily site operations, ensuring safety and efficiency while enhancing customer experience. Ideal candidates will possess proven operational management experience, strong communication skills, and organizational abilities in fast-paced environments. The position is temporary and involves overseeing a diverse team and managing operational risks effectively.