Head of Managed Service Operations

Made Tech Limited; Greater London; Hybrid; GBP 75,000 - 95,000; Full time

Benefits offered by this job

Paid counselling

Flexible benefit platform

Cycle to work scheme

Job summary

A leading technology firm in the UK seeks a Head of Managed Service Operations to lead their professional services practice. This role involves managing operational frameworks, collaborating with various teams, and ensuring service excellence across the UK. The ideal candidate should have a deep understanding of live service operations, the ability to innovate through automation, and strong leadership skills. This position is critical in shaping the strategic direction for service delivery and enhancing operational capabilities.

Qualifications

• Deep understanding of live service operations including incident and problem management.
• Ability to communicate complex operational concepts clearly.
• Experience in running operational or engineering teams in high-pressure environments.

Responsibilities

• Lead development of operational capabilities including incident and change management.
• Manage frameworks and governance for service delivery.
• Drive growth of the service line with sales and account teams.

Skills

Live service operations

ITIL practices

Cloud platforms knowledge

Operational standards creation

Multi-disciplinary team leadership

High-pressure incident resolution

Commercial awareness

Innovation through automation

Relationship building

Cyber-security best practices

Education

Experience in Managed Service, SRE, or DevOps environments

Job description

A leading technology firm in the UK seeks a Head of Managed Service Operations to lead their professional services practice. This role involves managing operational frameworks, collaborating with various teams, and ensuring service excellence across the UK. The ideal candidate should have a deep understanding of live service operations, the ability to innovate through automation, and strong leadership skills. This position is critical in shaping the strategic direction for service delivery and enhancing operational capabilities.