Site Manager

National health service; Guildford; On-site; GBP 42,000 - 60,000; Full time

Job summary

Groves Health in New Malden (SW London) seeks an experienced Practice/Operations Manager to lead one or more GP practices. You will drive safe, high-quality patient services while developing administrative teams and ensuring NHS contractual compliance.

You will collaborate with senior leaders, manage governance, and oversee facilities and IT systems to support daily operations and service improvements across sites.

Qualifications

• Educated to A-Level standard or equivalent experience.
• GCSE English and Mathematics at grade C/4 or above.
• Management qualification at Level 5 or above (or willingness to obtain within 12 months).
• Evidence of continuing professional development.
• Excellent IT skills including Microsoft Office.

Responsibilities

• Lead the operational leadership of the GP practice to ensure safe, efficient and high-quality patient services.
• Develop and support administrative and reception teams, promoting a positive culture.
• Oversee workforce management, including recruitment, induction and performance management.
• Ensure compliance with NHS, CQC, GDPR, Health & Safety and safeguarding standards.
• Lead investigations of complaints and incidents, embedding learning and improvement.
• Monitor performance against QOF, enhanced services and contractual targets.
• Collaborate with Partners, MMMT, PCN and external organisations on service development.
• Oversee governance, risk management, business continuity and quality assurance.
• Manage premises, facilities, IT systems and operational resources.
• Support payroll, pensions, workforce administration and financial processes.
• Lead regular team meetings and foster engagement and accountability.
• Deputise for senior management and support broader practice operations.

Skills

General Practice management

Team leadership

People management

Stakeholder engagement

IT & data reporting

NHS contractual knowledge

Education

A-Levels or equivalent

GCSE English & Maths

Level 5 Management qualification

CPD evidence

IT skills

Degree or equivalent (Desirable)

ILM Level 5 (Desirable)

AMSPAR/ CIPD qualifications (Desirable)

Finance/Healthcare management qualification (Desirable)

Tools

EMIS Web

Docman

Rapid Health

Job description

• Provide operational leadership and oversee the smooth day-to-day running of the practice, ensuring the delivery of safe, effective and high-quality patient services.
• Lead, support and develop administrative and reception teams, promoting a positive, high-performing and patient-centred culture.
• Manage all aspects of workforce management, including recruitment, induction, performance management, absence management, staff wellbeing and mandatory training.
• Ensure compliance with CQC standards, NHS contractual requirements, GDPR, Health & Safety, safeguarding and practice policies.
• Lead the investigation and management of patient complaints, significant events and incidents, ensuring learning is embedded and continuous improvement is promoted.
• Monitor practice performance, supporting the achievement of Quality and Outcomes Framework (QOF), Enhanced Services and other contractual targets to maximise service quality and income.
• Work collaboratively with Partners, the Senior Management Team, PCN colleagues and external organisations to support service development and practice objectives.
• Oversee practice governance, risk management, business continuity and quality assurance processes, maintaining accurate policies, procedures and risk registers.
• Manage premises, facilities, IT systems and operational resources to ensure the practice environment is safe, compliant and fit for purpose.
• Support payroll, pensions, workforce administration and financial processes, working closely with Finance and HR colleagues.
• Promote excellent communication across the practice, leading regular team meetings and fostering a culture of engagement, accountability and continuous improvement.
• Deputise for senior management where appropriate and undertake any other duties commensurate with the role to support the effective operation of the practice.

• Provide operational leadership and oversee the smooth day-to-day running of the practice, ensuring the delivery of safe, effective and high-quality patient services.
• Lead, support and develop administrative and reception teams, promoting a positive, high-performing and patient-centred culture.
• Manage all aspects of workforce management, including recruitment, induction, performance management, absence management, staff wellbeing and mandatory training.
• Ensure compliance with CQC standards, NHS contractual requirements, GDPR, Health & Safety, safeguarding and practice policies.
• Lead the investigation and management of patient complaints, significant events and incidents, ensuring learning is embedded and continuous improvement is promoted.
• Monitor practice performance, supporting the achievement of Quality and Outcomes Framework (QOF), Enhanced Services and other contractual targets to maximise service quality and income.
• Work collaboratively with Partners, the Senior Management Team, PCN colleagues and external organisations to support service development and practice objectives.
• Oversee practice governance, risk management, business continuity and quality assurance processes, maintaining accurate policies, procedures and risk registers.
• Manage premises, facilities, IT systems and operational resources to ensure the practice environment is safe, compliant and fit for purpose.
• Support payroll, pensions, workforce administration and financial processes, working closely with Finance and HR colleagues.
• Promote excellent communication across the practice, leading regular team meetings and fostering a culture of engagement, accountability and continuous improvement.
• Deputise for senior management where appropriate and undertake any other duties commensurate with the role to support the effective operation of the practice.

Person Specification Experience Essential

• Significant management experience within General Practice, Primary Care, or the NHS.
• Leading and developing multidisciplinary teams.
• Managing day-to-day practice operations and service delivery.
• Workforce management, including recruitment, performance and staff development.
• Financial management, budgeting and resource planning.
• CQC compliance, clinical governance and risk management.
• Delivering NHS contractual requirements, including QOF and enhanced services.
• Managing complaints, incidents and organisational change.
• Strong IT and data management experience, including use of clinical systems and performance reporting.

Desirable

• Previous experience as a Practice Manager.
• Managing multiple GP practice sites.
• Premises and facilities management.
• Procurement and contract management.
• Supporting partnership or board meetings and governance.
• Leading strategic projects.
• Clinical systems such as EMIS Web, Docman, Rapid Health.
• Managing CQC inspections with positive outcomes.
• Implementing digital healthcare initiatives.

Qualifications Essential

• Educated to A-Level standard or equivalent experience.
• GCSE (Grade C/4 or above) in English and Mathematics.
• Management qualification at Level 5 or above (or willingness to obtain within 12 months).
• Evidence of continuing professional development.
• Excellent IT skills including Microsoft Office.

Desirable

• Degree or equivalent professional qualification.
• ILM Level 5 Diploma in Leadership and Management,
• AMSPAR Primary Care Management qualification.
• CIPD qualification.
• Finance or Healthcare management qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Are you an experienced Practice Manager, ICB Manager or Healthcare Operations Leader looking for an opportunity to make a real impact?

At Groves Health, we're looking for an ambitious and motivated Site Manager to lead the day-to-day operations of one of our busy GP practices in New Malden.

This is an exciting opportunity to join one of South West London's fastest-growing primary care providers. You'll have the autonomy to lead your own site while benefiting from the support, expertise and career development opportunities that come from being part of a successful multi-site organisation.

You'll work alongside experienced clinical and operational leaders to ensure the practice delivers safe, effective and patient-centred care, whilst continuously improving services for both patients and staff.

If you're passionate about operational excellence, leading high-performing teams and driving service improvement, we'd love to hear from you.

Main duties of the job

As Site Manager, you'll be responsible for the operational leadership of your practice, ensuring services run efficiently, safely and in line with NHS and CQC standards.

• Lead a dynamic NHS GP practice
• Develop and support a committed team
• Drive service improvement and operational efficiency
• Deliver high-quality patient services
• Ensure compliance with NHS contractual and regulatory requirements
• Contribute to wider organisational projects and innovation across Groves Health

Every day presents new challenges, making this an ideal opportunity for someone who enjoys problem-solving, continuous improvement and leading positive change.

About us

Groves Health is a trusted provider of NHS primary care services across New Malden, Richmond, Wimbledon and Hinchley Wood. Our organisation has grown significantly over recent years and now employs over 100 dedicated colleagues committed to delivering outstanding patient care.

We're proud of our collaborative culture, our investment in staff development and our ambition to continually improve the services we provide to our communities.