Practice Manager

Foxleigh Family Surgery; North Leigh; On-site; GBP 40,000 - 65,000; Full time

Job summary

Foxleigh Family Surgery is seeking an experienced Practice Manager to lead the day-to-day operations of a single-handed GP practice in Leigh, serving 2200+ patients. You will oversee clinical governance, HR, financial management and strategic planning to deliver high-quality, accessible care.

The role requires strong leadership, organisational, and communication skills, with a focus on patient confidentiality and continuous improvement.

Qualifications

• Experience in general practice or primary care management.
• Strong leadership and organisational skills.
• Understanding NHS primary care operations and contracts.
• Knowledge of CQC standards and information governance.
• Experience with HR processes and financial administration.
• Excellent communication and interpersonal skills.
• Ability to prioritise competing demands with GP team.
• Commitment to patient confidentiality, equality and care.
• Experience as GP Practice Manager or Deputy PM.
• Knowledge of GP clinical systems and reporting tools.
• Experience managing QOF and enhanced services and practice performance.
• Relevant management qualification or training.

Responsibilities

• Manage the daily running of the surgery ensuring efficient and effective services for patients.
• Oversee receptions, administration and workflow processes.
• Monitor patient access, appointment systems and service delivery.
• Develop and maintain practice policies, procedures and standard operating procedures.
• Lead, support and motivate the practice team, including recruitment, induction, training and appraisals.
• Promote effective communication, teamwork and a positive working environment.
• Ensure compliance with employment policies and relevant legislation.
• Manage practice budgets, expenditure, income and financial reporting.
• Support GP with business planning and financial sustainability.
• Monitor contractual income, enhanced services and opportunities to improve performance.
• Oversee supplier contracts and property management services.
• Ensure clinical governance and compliance with GDPR and information governance.
• Manage complaints, significant events and incidents, ensuring learning and action.
• Monitor QOF performance and other quality improvement targets.
• Work with GP and multidisciplinary team; liaise with PCN, NHS England, ICB and others.
• Identify opportunities to improve patient experience and operational efficiency.
• Support practice development, change management and long-term planning.

Skills

Leadership

Organisational skills

Problem-solving

Communication

Interpersonal skills

Prioritisation

NHS knowledge

HR processes

Financial administration

Confidentiality

Equality & diversity

GP reporting tools

Tools

GP clinical systems

Primary care reporting tools

Job description

We are looking to recruit an experienced, motivated and dedicated Practice Manager to lead and oversee the effective running of our single handed primary care practice.

We are seeking an approachable and pro-active individual with excellent organisational, communication and leadership skills.

Main duties of the job

The successful candidate will be responsible for the overall operational, financial and strategic managment of the practice, working closely with the GP and wider practice team to ensure the high quality, safe and patient centred service.

About us

Foxleigh Family Surgery is an established single-handedGP practice in Leigh serving over 2200 patients, from a diverse community. We are situated in a purpose built medicalcentre, in Leigh town centre.

We are proudto have achieved a CQC rating of Good and are committed to holding thisachievement. As a teaching practice, wehost Year 4 and Year 5 Medical Students and Early Clinical Placement students.

We are committed to developing staff, improvingpatient care and ensuring our services remain accessible, inclusive andresponsive to local needs.

Our dedicated team works collaboratively to deliversafe, effective and compassionate care. We value teamwork, and continuousimprovement, with a shared commitment to meeting the needs of our patients andlocal community.

Working at Foxleigh Family Surgery offers theopportunity to be part of a busy practice where new ideas are welcomed, andstaff can make a meaningful contribution to service development and patientexperience. We recognise the importance of staff development, effectivecommunication and in creating a positive working environment.

We are a traditional family practice that truly knowsand values patient centred care and believe in the value of the traditionalfamily doctor, and to treat every patient as an individual

Job responsibilities

Job Description

Practice Operations

Manage the daily running of thesurgery ensuring efficient and effective services for patients

Oversee receptions,administration and workflow processes

Monitor patient access,appointment systems and service delivery

Develop and maintain practicepolicies, procedures and standard operating procedures

Staff Leadership and HR

Lead, support and motivate thepractice team

Manager recruitment, induction,training, appraisals, staff rotas and performance

Promote effective communication,teamwork and a positive working environment.

Ensure compliance withemployment policies and relevant legislation

Financeand Business Management

Manage practice budgets,expenditure, income and financial reporting

Support the GP with businessplanning and financial sustainability

Monitor contractual income,enhanced services and opportunities to improve practice performance

Oversee supplier contracts,equipment and liaising

with property managementservices

ClinicalGovernance and Compliance

Ensuring the practice meets CQCrequirements and relevant NHS contractual obligations

Oversee health and safety, firesafety, risk assessments, and information governance

Maintain GDPR compliance andpatient confidentiality

Manage complaints, significantevents and incidents, ensuring learning and appropriate action

Monitor QOF performance andother relevant quality improvement targets.

Partnership Working and Development

Work closely with the GP andmultidisciplinary team

Liaise with the Primary CareNetwork (PCN), NHS England, the local Integrated Care Board (ICB) and otherhealthcare organisations as appropriate

Identify opportunities to improve patient experience, operational efficiency and service quality

Support practice development,change management and long term planning

Qualifications

• Previous management experience, ideally within general practice or primary care
• Strong leadership, organisational and problem-solving skills
• Good understanding of NHS primary care operations and contractual requirements
• Knowledge of CQC standards, clinical governance and information governance
• Experience of staff management, HR processes and financial administration
• Excellent communication and interpersonal skills
• Ability to prioritise competing demands and work effectively with GP and the wider team
• A commitment to patient confidentiality, equality, diversity and excellent patient care.
• Previous experience as a GP Practice Manager or Deputy Practice Manager
• Knowledge of GP clinical systems and primary care reporting tools
• Experiencing managing QOF, enhanced services and practice performance
• A relevant management qualification or primary care management training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.