Site Lead

Radius; Crewe; On-site; GBP 42,000 - 65,000; Full time

Job summary

Radius is recruiting a Site Network Lead to coordinate onboarding of service stations and oversee day-to-day network operations across UK Fuels and DCI networks. The role requires meticulous data management, strong Excel skills, and effective stakeholder engagement with site owners and senior partners.

You will drive process improvements, manage agreements, and support cost controls while ensuring timely responses to queries and updates across networks.

Qualifications

• Strong organisational and prioritisation abilities.
• Proactive approach with good problem-solving skills.
• Confident, professional communication, including phone contact with partners.
• Attention to detail and accuracy in data handling.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Lead and coordinate the onboarding process for new site partners.
• Prepare, distribute, and store agreements using platforms such as ESign and Summize.
• Ensure the accuracy and integrity of site data across systems and spreadsheets.
• Manage and maintain the site network costs via Site Cost Matrix extracting vital commercial content for accurate billing.
• Identify recurring acceptance, billing, or communication issues and implement preventative actions.
• Collaborate with internal teams to enhance site operations and the overall customer experience.
• Serve as a central point of contact for UK and ROI teams to support timely resolution of site-related queries.
• Operate and manage the site development ticketing system and shared inbox for internal and external enquiries.
• Liaise with network partners and operators to resolve issues, escalating as appropriate.
• Support the coordination and procurement of signage requirements while monitoring company expenditure.
• Manage the creation and distribution of network updates and alerts using the Force24 system.

Skills

Organisational skills

Problem solving

Communication skills

Attention to detail

Independent working

Tools

Microsoft Excel

Job description

Company Description

We’ve been helping businesses grow for 36 years. It’s a journey we know well. When Radius started in 1990, we ran a successful SME fuel business in North West England. Today we are a global business services company running in 19 countries across five continents.

Job Description

Following a recent departmental change, an opportunity has arisen for a Site Network Lead within the Site Network team of the Fuel Division. This role will play a critical part in coordinating the onboarding of service stations across the UK Fuels and DCI networks, as well as overseeing daily operational and administrative activities associated with both networks.

The position requires a high standard of communication, strong organisational capability, and the ability to work effectively with site owners, site partners, and senior stakeholders across Radius. The successful candidate will support network expansion initiatives, contribute to the setup of new service stations, assist with rate negotiations, and facilitate contractual agreements. Additionally, the role will focus on driving improvements that enhance card acceptance across the UK Fuels and DCI networks.

A key responsibility of this role is to manage and coordinate updates and changes to the existing network. This includes handling both internal and external communications while continuously reviewing and refining processes to improve the efficiency and accuracy of site setup and network maintenance activities.

We are seeking an individual who is detail‑oriented, process‑driven, and motivated by continuous improvement. Proficiency in Microsoft Excel is essential, and a working knowledge of Outlook, Teams, Word, and PowerPoint is required. Intermediate to advanced Excel skills would be advantageous.

Your Responsibilities

• Lead and coordinate the onboarding process for new site partners.
• Prepare, distribute, and store agreements using platforms such as ESign and Summize.
• Ensure the accuracy and integrity of site data across systems and spreadsheets.
• Manage and maintain the site network costs via Site Cost Matrix extracting vital commercial content for accurate billing.
• Identify recurring acceptance, billing, or communication issues and implement preventative actions.
• Collaborate with internal teams to enhance both site operations and the overall customer experience.
• Serve as a central point of contact for UK and ROI teams to support timely resolution of site‑related queries.
• Operate and manage the site development ticketing system and shared inbox for internal and external enquiries.
• Liaise with network partners and operators to resolve issues, escalating as appropriate.
• Support the coordination and procurement of signage requirements while monitoring company expenditure.
• Manage the creation and distribution of network updates and alerts using the Force24 system.

What We Expect Of You

• Strong organisational skills with the ability to prioritise and work to deadlines.
• Proactive approach with strong problem‑solving abilities.
• High standard of computer literacy, particularly in Microsoft Excel.
• Ability to work independently as well as collaboratively within a team.
• Confident and professional communication skills, including telephone engagement with site partners.
• Demonstrates accuracy, attention to detail, and commitment to maintaining high data standards.

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment, mental health, neurodiversity and disability support.

We Also Offer

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Equal Opportunity Statement

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.