Site IT Supervisor — Production Systems & Support

Dunbia; Launceston; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

Company Laptop & Mobile Phone

Paid Holidays

On-site Parking

Life insurance policy

Employee Assistance Program

Pension Scheme

Job summary

Dunbia in Launceston is seeking an experienced IT Supervisor to lead site IT operations, maintaining networks, servers and security, and supporting production efficiency through high-quality, user-focused service.

This hands-on role requires collaboration with maintenance and production teams, clear English communication, and proactive IT project management, upgrades and incident resolution.

Qualifications

• Experience in IT support within a production or manufacturing environment.
• Strong technical knowledge of networks, servers, and security systems.
• Familiarity with hybrid cloud, data centres, and on-site technologies.
• Excellent communication skills and fluency in English.
• Strong time management and prioritisation skills.
• Ability to work independently and collaboratively in a fast-paced setting.

Responsibilities

• Lead the implementation of Group IT initiatives at site level.
• Manage and maintain IT infrastructure including networks, servers, and security systems.
• Diagnose and resolve system issues promptly to minimise downtime.
• Provide expert support for hardware and software (PCs, laptops, printers, phones).
• Configure and install IT solutions and manage user accounts, backups, and security.
• Ensure production systems and factory terminals are fully operational.
• Collaborate with Maintenance to replace failed hardware and restore functionality.
• Configure new products on factory terminals and ensure label compliance.
• Plan and execute system upgrades with minimal disruption.
• Evaluate software updates and consult with production teams on added functionality.
• Promote proper hardware care and barcode quality standards.
• Act as the primary on-site IT contact, offering guidance and training to users.
• Foster strong relationships across departments and support basic IT needs.
• Uphold help desk KPIs and deliver exceptional customer service.
• Manage resolution of business-critical system issues and communicate updates.
• Participate in cross-functional projects (IT, LEAN, telecoms).
• Collaborate with IT Management on policies, systems, and innovation.
• Manage IT procurement within budget and Capex guidelines.
• Prepare reports and summaries for site leadership.
• Champion continuous improvement and manage IT system changes.
• Provide emergency IT support outside standard hours when required.

Skills

IT support experience

English fluency

Time management

Independent working

Communication skills

Tools

Help Desk Management

Windows Server Administration

Network & Printer Support

Call Management Systems

Job description

Dunbia in Launceston is seeking an experienced IT Supervisor to lead site IT operations, maintaining networks, servers and security, and supporting production efficiency through high-quality, user-focused service.

This hands-on role requires collaboration with maintenance and production teams, clear English communication, and proactive IT project management, upgrades and incident resolution.