Manufacturing IT Supervisor – Hands-On & Impactful

Dunbia Group; South Petherwin; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Competitive Salary

Company Laptop & Mobile Phone

Paid Holidays

On-site Parking

Life insurance policy

Employee Assistance Program

Pension Scheme

Job summary

The Dunbia Group is seeking an experienced IT Supervisor to join our Launceston production site. This hands-on role ensures smooth operation of site IT systems and supports production efficiency through high-quality, client-focused service.

You will lead IT initiatives, manage infrastructure, and provide expert support for hardware and software to keep production terminals fully operational.

Qualifications

• Experience delivering IT support in a production/manufacturing environment.
• Strong knowledge of networks, servers, and security systems.
• Familiarity with hybrid cloud and on-site technologies.
• Excellent English communication and collaboration skills.
• Strong time management and prioritisation.
• Able to work independently and with teams in a fast-paced setting.

Responsibilities

• Lead the implementation of IT initiatives at site level.
• Manage IT infrastructure including networks, servers and security.
• Diagnose and resolve system issues to minimise downtime.
• Provide support for hardware and software (PCs, laptops, printers, phones).
• Configure IT solutions and manage user accounts, backups, security.
• Ensure production systems and factory terminals are operational.
• Collaborate with Maintenance to replace failed hardware.
• Plan system upgrades with minimal disruption.
• Evaluate software updates and liaise with production teams on new functionality.
• Promote hardware care and barcode quality standards.
• Provide on-site guidance and training to users.
• Foster cross-department relationships and support IT needs.
• Maintain help desk KPIs and deliver customer service.
• Process urgent IT issues and communicate updates.
• Participate in IT/LEAN/telecoms projects.
• Collaborate with IT Management on policies and innovation.
• Manage IT procurement within budget and Capex guidelines.
• Prepare site leadership reports and summaries.
• Champion continuous improvement and manage IT changes.
• Provide emergency IT support outside hours when required.

Skills

IT support in manufacturing

Networks and security

Hybrid cloud on-site tech

English communication

Time management

Independent & collaborative work

Tools

Help Desk Management

Windows Server Administration

Network & Printer Support

Call Management Systems

Job description

The Dunbia Group is seeking an experienced IT Supervisor to join our Launceston production site. This hands-on role ensures smooth operation of site IT systems and supports production efficiency through high-quality, client-focused service.

You will lead IT initiatives, manage infrastructure, and provide expert support for hardware and software to keep production terminals fully operational.