Manufacturing IT Supervisor – Hands-On & Impactful

Dunbia Group

South Petherwin

On-site

GBP 42,000 - 58,000

Full time

7 days ago
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Benefits offered by this job

Competitive Salary
Company Laptop & Mobile Phone
Paid Holidays
On-site Parking
Life insurance policy
Employee Assistance Program
Pension Scheme

Job summary

The Dunbia Group is seeking an experienced IT Supervisor to join our Launceston production site. This hands-on role ensures smooth operation of site IT systems and supports production efficiency through high-quality, client-focused service.

You will lead IT initiatives, manage infrastructure, and provide expert support for hardware and software to keep production terminals fully operational.

Qualifications

  • Experience delivering IT support in a production/manufacturing environment.
  • Strong knowledge of networks, servers, and security systems.
  • Familiarity with hybrid cloud and on-site technologies.
  • Excellent English communication and collaboration skills.
  • Strong time management and prioritisation.
  • Able to work independently and with teams in a fast-paced setting.

Responsibilities

  • Lead the implementation of IT initiatives at site level.
  • Manage IT infrastructure including networks, servers and security.
  • Diagnose and resolve system issues to minimise downtime.
  • Provide support for hardware and software (PCs, laptops, printers, phones).
  • Configure IT solutions and manage user accounts, backups, security.
  • Ensure production systems and factory terminals are operational.
  • Collaborate with Maintenance to replace failed hardware.
  • Plan system upgrades with minimal disruption.
  • Evaluate software updates and liaise with production teams on new functionality.
  • Promote hardware care and barcode quality standards.
  • Provide on-site guidance and training to users.
  • Foster cross-department relationships and support IT needs.
  • Maintain help desk KPIs and deliver customer service.
  • Process urgent IT issues and communicate updates.
  • Participate in IT/LEAN/telecoms projects.
  • Collaborate with IT Management on policies and innovation.
  • Manage IT procurement within budget and Capex guidelines.
  • Prepare site leadership reports and summaries.
  • Champion continuous improvement and manage IT changes.
  • Provide emergency IT support outside hours when required.

Skills

IT support in manufacturing
Networks and security
Hybrid cloud on-site tech
English communication
Time management
Independent & collaborative work

Tools

Help Desk Management
Windows Server Administration
Network & Printer Support
Call Management Systems

Job description

The Dunbia Group is seeking an experienced IT Supervisor to join our Launceston production site. This hands-on role ensures smooth operation of site IT systems and supports production efficiency through high-quality, client-focused service.

You will lead IT initiatives, manage infrastructure, and provide expert support for hardware and software to keep production terminals fully operational.

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