Site IT Engineer - 2nd/3rd Line Support & Tech Lead

Beech Hall School Ltd; Walsall; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Hydesville Tower School is seeking an IT Site Engineer to join the IT team, providing 2nd line support and acting as the primary IT contact for the site. This is a hands-on role where you will take ownership of incidents, service requests and technical issues, ensuring colleagues receive an efficient, reliable and high-quality support service.

Working closely with Service Desk, Infrastructure and Applications teams, you will troubleshoot and resolve a wide range of hardware, software, network

Qualifications

• Experience in a 2nd or 3rd Line IT Support role, ideally within a Service Desk or MSP environment.
• Strong knowledge of Windows server environments and desktop operating systems.
• Experience managing Active Directory, Microsoft 365, Azure AD and/or Google Workspace environments.
• Knowledge of networking technologies, including LAN/WAN, Cisco Meraki and network troubleshooting.

Responsibilities

• Providing 2nd line support for hardware, software, network and infrastructure issues.
• Acting as the main IT contact for your assigned site, building strong relationships with colleagues and stakeholders.
• Managing incidents and service requests through to resolution, escalating where required.
• Supporting and mentoring 1st and 2nd line engineers as a senior point of escalation.
• Administering user accounts, permissions and access across Active Directory, Microsoft 365, Azure AD and Google Workspace.
• Supporting Windows server environments, cloud services and business applications.
• Managing laptops, mobile devices and tablets, including Intune and Jamf administration.
• Supporting networking equipment, connectivity, cloud telephony and multi-site infrastructure.

Skills

2nd/3rd Line IT Support

Windows Server

Active Directory

Microsoft 365

Networking (LAN/WAN)

Intune

Jamf

Tools

Intune

Jamf

Job description

Hydesville Tower School is seeking an IT Site Engineer to join the IT team, providing 2nd line support and acting as the primary IT contact for the site. This is a hands-on role where you will take ownership of incidents, service requests and technical issues, ensuring colleagues receive an efficient, reliable and high-quality support service.

Working closely with Service Desk, Infrastructure and Applications teams, you will troubleshoot and resolve a wide range of hardware, software, network